Krishna Thapa Email & Phone Number

Brisbane City, Queensland, Australia

• Working to migrate BlueCoat Proxy and Forcepoint Proxy service to Zscaler Cloud proxy for more than 18,500 users.• Work with members of the Web Security Team to ensure Internet access is provided securely.• Deploy and configure Zscaler services according to organizational requirements, including setting up policies, defining access controls, and configuring security features.• Managing policies within Zscaler to enforce security controls and ensure compliance which… Show more • Working to migrate BlueCoat Proxy and Forcepoint Proxy service to Zscaler Cloud proxy for more than 18,500 users.• Work with members of the Web Security Team to ensure Internet access is provided securely.• Deploy and configure Zscaler services according to organizational requirements, including setting up policies, defining access controls, and configuring security features.• Managing policies within Zscaler to enforce security controls and ensure compliance which involves creating and modifying policies for web filtering, threat prevention, and more. • Troubleshoot and resolve issues related to Zscaler services that involve analyzing logs, monitoring system performance, and troubleshooting connectivity or configuration problems.• Identify, assess and mitigate incidents, threats, alerts, compromises, and vulnerabilities in Proxy appliances.• Collaborate effectively on cross-team and cross-product technical issues.• Reporting and analyzing the network traffic and users’ behavior for identifying potential threats and generating compliance reports. • Maintenance of the Web Proxy appliances.• Create Change Requested and Design/Implementation technical plans.• Assist with the day-to-day management of all Web Security Environments. Show less

Australia

• Installing, configuring, testing, updating, and supporting current and new services, network infrastructure and workstations.• Providing specialist knowledge, support, and troubleshooting for complex network, hardware, software, and operating system issues.• Installation and continual support of LANs, and end-point systems, to achieve optimal system performance.• Raising, monitoring, updating and escalating ICT incidents and requests within an ICT incident management… Show more • Installing, configuring, testing, updating, and supporting current and new services, network infrastructure and workstations.• Providing specialist knowledge, support, and troubleshooting for complex network, hardware, software, and operating system issues.• Installation and continual support of LANs, and end-point systems, to achieve optimal system performance.• Raising, monitoring, updating and escalating ICT incidents and requests within an ICT incident management system, following ITIL V4 compliant infrastructure, with a solution viewpoint.• Assisting with the integrity and ongoing maintenance of ICT security per ICT SoE and SoP guidelines.• Supporting and administering network hardware and peripherals, such as routers, switches, and multi-function printers, with the aim of optimal uptime and performance. • Liaise with vendors and service providers to ensure that systems perform optimally.• Monitor and report the performance, availability, and security of systems.• Assist with developing, documenting, and testing disaster recovery procedures.• Provide regular reports to the Sonic IT Services Leadership group on the operation of systems as requested.• Participate in after-hours maintenance and support activities as required.• Adhere to the IT Change Management system and participate in the onsite requirements of change requests issued by the Sonic IT Infrastructure Group or developed by IT Services.• Work collaboratively with other Infrastructure and Sonic IT groups to support and assist the Sonic Healthcare Businesses.• Liaise with the IT Services Leadership group to ensure that security standards are implemented and maintained. Show less

Brisbane, Queensland, Australia

Service Desk Analyst

Sydney, New South Wales, Australia

• Managed all the customer phone calls .• Respond to clients’ complaints in timely and professional manner.• Experienced with Office 365 applications.