Krishna Tripathi

Krishna Tripathi Email and Phone Number

Asst Manager MIS & WFM @ Azure Knowledge Corporation
2596 Lake Shore Blvd W, Toronto,Ontario M8V 1G4,Canada
Krishna Tripathi's Location
Ahmedabad, Gujarat, India, India
Krishna Tripathi's Contact Details

Krishna Tripathi work email

Krishna Tripathi personal email

n/a
About Krishna Tripathi

Excellent in using MS Excel, MS office 2000, 2003, 2007, Open Office Result oriented and goal achieving proficiency in Business Intelligence Tools like SQL Server 2000, 2005, CMS Server, MS Access query designing for automation of reports and Data base maintenance.Friendly Approach: People are very comfortable working with me/seeking my assistance.Specialties: Leadership Qualities: ability to lead team under crisis situation, work on outliers.

Krishna Tripathi's Current Company Details
Azure Knowledge Corporation

Azure Knowledge Corporation

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Asst Manager MIS & WFM
2596 Lake Shore Blvd W, Toronto,Ontario M8V 1G4,Canada
Website:
azureknowledge.com
Employees:
677
Krishna Tripathi Work Experience Details
  • Azure Knowledge Corporation
    Asst Manager Mis & Wfm
    Azure Knowledge Corporation Jul 1999 - Present
     Handling Team of 8 Team Members for MIS & WFM for more than 1000 Employees of Reliance BPO Inbound Process (CDMA, GSM, Big TV & Dealer Help-Desk), process handled by AZURE BPO since day one. Generating Weekly CEO Review Report which contains detail of Budget, Call Detail, Manpower Planning, and Other challenge. Analysis for CDR, Interaction, Decision Support & Operation Performance Improvement. Analysis on Daily, Weekly & Monthly basis on forecasted V/s Actual net surplus. Generating Budget Sheet and Invoice for RIM (CDMA & GSM), Reliance Big TV & Reliance Dealer Desk Process. Seats & Manpower requirement analysis & Resource utilization analysis. Preparing Performance Scorecard with all Performance matrices on the basis of Target & Threshold criteria’s for analysing & Comparing CSR, TL, Manager and Process/Bucket/Circle Performance. Organize data with a corporate wide scope of use for decision support and informational aspects using Data Warehousing and Data Mart technologies using SQL Server 2000. Ensure proper Forecasting, Scheduling (Solver based) & Optimum Resource Utilization Managing Entire SQL Database for the process. Calculating RAG (Requirement Against Gap) for RIM (CDMA, GSM), Reliance BIG-TV and Reliance Dealer help desk on the basis of given forecasted call volume by the client.
    View
  • Reliance Bpo Pvt Ltd
    Sr Executive Mis & Wfm
    Reliance Bpo Pvt Ltd Jun 2006 - Jun 2009
     Report requirement analysis, validation, designing & Re-designing using SQL, Access, Excel & Web Portal as per client requirement Preparing Performance Scorecard with all Performance matrices on the basis of Target & Threshold criteria’s for analysing & Comparing CSR, TL, Manager and Process/Bucket/Circle Performance. Preparing, analysing and publishing various types of Hourly, Daily, weekly, fortnightly, Monthly and Yearly MIS Reports. Working with MS Excel Formulas, Creating Macros, V-Lookup Function, Creating Pivot table and Pivot chart. Creating Dashboards for Performance, Accuracy and Error Reports Data Extraction, Data Maintenance, Data publishing and data presentation.  Handling entire Interaction Database for Contact Centre.
  • Reliance Bpo
    Mis Executive
    Reliance Bpo Jul 2005 - Jun 2009
    Worked as MIS Executive, handling accross india inbound call center reporting, data analysis, outlier management.

Krishna Tripathi Skills

Capacity Planning Help Desk Support Service Desk Nortel Sales Seats Cdma Finance Windows Azure Executive Positions Data Services Road Work Ethic Pan Sep Ira Amdocs Clarify Projection Symposium Temporary Placement Charting Contact Centers Cmm Point Of Sale Formulas Delhi Idm Closure Trend Rostering Management Revenue Design Feasibility Studies Isp Crm Tail Hiring Broadcast Resolve Work Management Gap Friendly Requirements Analysis Quarter Execution Financial Forecasting Qualification Scorecard Thin Client Front Office Networking Languages Sap Module System Business Services Timing Education English Bangalore Real Time Publishing Voice Utilization Validation Sage Act Asset Allocation Reports Workforce Management Template Life Insurance Internet Protocols Removing Hyperion Sales Order Budgeting Surplus Microsoft Excel New Business Development Data Presentation Bmc Remedy Report Creation Ucs Process Transitioning Mumbai Scheduling Transitioning Revenue Forecasting Reporting Crisis Accounts Payable Ops Call Centers Leaves Analysis Dic Ppc .net Power Sap Vodafone C Rfp Coordination Iex Logistics Query Writing Floors Relational Databases Gardening Restful Web Services Schedules Business Analysis Detail Resource Management Music Energy Erp Decision Support Dealers Operations Macro Call Flow Blackberry Microsoft Access Gis Queries Vba Cms Business Intelligence Avaya Technologies Technical Support Project Planning International Accounts Total View Sql House Dashboard Strategic Hr Service Levels Hyderabad Analytics Corporate Office Teleservices Responsibility Internal Audit Surfer Recon Bpo International Data Warehousing Seniors Intelligence Genesys Efficient Executive Management Portals Broadband Reviews Microsoft Sql Server Software Mac Data Extraction Gsm India Proposal Writing Agents Matrices Manpower Invoicing Decision Making Back Office Solver Budgets Data Maintenance Controlling Staff Development Television Wireless Mis Vnc Delivery Pivot Hindi Deliveries Automation Databases

Krishna Tripathi Education Details

  • Allahabad University
    Allahabad University
    Art

Frequently Asked Questions about Krishna Tripathi

What company does Krishna Tripathi work for?

Krishna Tripathi works for Azure Knowledge Corporation

What is Krishna Tripathi's role at the current company?

Krishna Tripathi's current role is Asst Manager MIS & WFM.

What is Krishna Tripathi's email address?

Krishna Tripathi's email address is fi****@****ail.com

What schools did Krishna Tripathi attend?

Krishna Tripathi attended Allahabad University.

What skills is Krishna Tripathi known for?

Krishna Tripathi has skills like Capacity Planning, Help Desk Support, Service Desk, Nortel, Sales, Seats, Cdma, Finance, Windows Azure, Executive Positions, Data Services, Road.

Who are Krishna Tripathi's colleagues?

Krishna Tripathi's colleagues are Nischith N, Savithri Padaiyachi, Aakanksha Bisht, Sandip Khapre, Hitesh Kriplani, Stacy Jerry, Durgeshwaran Lingathar.

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