Krishna Vijayan Email & Phone Number

Brantford, Ontario, Canada

• Optimized equipment performance by identifying operational inefficiencies in machine processes, reducing downtime by 15%, and ensuring a more streamlined workflow.• Collaborated with cross-functional teams to address and resolve technical malfunctions, enhancing communication between departments and minimizing production delays• Implemented safety protocols and preventive maintenance routines for heavy machinery, which significantly decreased equipment failures by 20% .

Bengaluru, Karnataka, India

• Troubleshot and managed alarms, NGS activation, and fault management for Ericsson 4G eNodeB and 5G NR/gNodeB, improving network reliability by 25% and contributing to a 95% system uptime rate.• Defined radio network and transport (S1 & X2) parameters, optimized configurations, and performed LKF installation and software upgrades using SMO, leading to a 33% reduction in errors and enhanced data throughput.• Assisted field technicians with call testing and troubleshooting via remote support, addressing on-site issues in real time, resulting in faster issue resolution and improved network performance.• Provided expert troubleshooting for software and hardware issues, resolving 95% of problems on first contact and reducing downtime, while maintaining detailed documentation in the ticketing system for future efficiency.• Addressed discrepancies for AT&T customers and maintained a professional demeanor while delivering exceptional support, achieving a 97% customer satisfaction rate and enhancing overall service quality

Bengaluru, Karnataka, India

• Executed eNodeB, RBS 6000, and UMTS integrations using BSIM, BCM, AMOS, and SMO, resolving technical challenges and achieving a 95% first-time success rate in network deployments.• Defined and optimized radio network parameters, installed LKFs, upgraded software, and activated NGS, contributing to a 15% increase in network performance and efficiency.• Utilized shell scripting for frequency and cell relation management, external alarm configuration, and fiber loss troubleshooting, reducing diagnostic time by 31%.• Guided field technicians during call tests and verified results for LTE, UMTS, and 5G, ensuring accuracy and enhancing overall testing efficiency by 11%.• Developed integration scripts for 5G nodes, addressing complex configurations and reducing integration errors by 29%, ensuring smooth rollout of 5G services.• Implemented zero-touch integration, MEI testing, and SIAD port provisioning, streamlining network integration processes and cutting manual configuration time by 25%.

Postgraduate Degree, Information Technology, B

IT network security

Postgraduate Degree, Wireless Network Infrastructure, B

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering