• Identified, defined, documented business needs, and provided IT solutions in an Agile environment.• Designed and developed Use Cases, Activity Diagrams, Process Flow Diagrams, Sequence Diagrams using Business Process Modeling techniques.• Demonstrated strong analytical skills through the identification, documentation, and translation of business needs into functional and technical requirements.• Successfully engaged with internal and external customers to elicit and drive requirements using various techniques such as interviews, document analysis, and business process modeling.• Worked closely with Lead Business Analysts and Product Owners to ensure business requirements were aligned with functional and technical requirements.• Conducted introductory calls and meetings to identify business challenges, building relationships and trust with stakeholders.• Collaborated with software development, architecture, and quality assurance teams to ensure that customer needs were met and that proposed solutions aligned with overall business strategy.• Used database management tools and technologies like MySQL to perform light UAT testing and sanity check.• Performed Gap Analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.• Assisted in designing and implementing new methods, procedures, and systems to improve the processing and flow of information within the company.• Tracked defects/bugs using JIRA and coordinated with Quality Assurance and development teams to resolve defects.

• Controlled the integration requirements between different systems, highlighting any dependencies and impacts.• Collaborate with the relevant teams including vendors to investigate reported issues/problems, identify root cause/impact and coordinate with development to get it fixed.• Developed and presented documents, presentations, and other materials to support decision-making processes.• Supported Business Leads with project activities including creating and archiving project documentation as applicable.• Collaborated with stakeholders and technical team to develop and implement strategic plans for a better business model.• Participated in daily Agile sessions with the IT teams.• Monitored and evaluated the effectiveness of business processes and systems.• Ensured all tasks are delivered on-time, within scope, and budget.• Supported PMO activities related to business operations and initiatives.