A liaison between clients and the application as well as development team.Coordinating with multiple stakeholders, updating on the project progress and highlight risk and delays where need be.Assist with providing right set of data for development of risk models Conduct workshops and trainings for clients to effectively use JANA products and dashboards

Key Highlights from my experience. Team Leadership: Mentoring and overseeing a team of 8 professionals , I actively contributed to the development and enhancement of critical software solutions.Cross-Functional Collaboration : I've proactively supported C-level executives and multiple teams in shaping product vision, devising implementation plans and support plans , crafting pricing strategies, and formulating Go-to-market strategies. Full Product Lifecycle Management: My expertise extends across the entire product lifecycle, where I've excelled in strategic planning, resource optimization, product implementation, and overseeing deployment in both cloud-based and on-premise environments.Data Driven Insights : Leveraging product usage metrics, I efficiently supported the Sales team in identifying business opportunities for upselling. Also created dashboards for clients and their different set of users to view their financial data reported on govt portalsProcess Enhancement Solutioning : Conducted client workshops to understand their current process and practices and provided tailored solutions to meet each client's unique needs by harnessing our product portfolio and contributing to the creation of various bots aimed at automating process gaps.Vendor Collaboration: Collaborating seamlessly with third-party vendors, ensuring strict adherence to product requirements and successfully managed product integrations.Consultative Excellence: As a Tax Tech consultant, provided invaluable guidance to clients on optimizing their taxtech landscape. My recommendations included various tools and technologies to streamline their business and compliance processes, resulting in substantial time and cost savings.RFQ Bid: Conducted comprehensive analysis and scoping, all while researching tax compliance processes implemented in diverse countries to create proposition for several govt (RFQs) focused on the creating an ecosystem for indirect tax reporting

Key highlights from my experience include:Requirements Gathering: Conducted comprehensive interviews, market research, surveys and observations to gather intricate business requirements for Indirect tax compliance software and accounting software.Risk Assessment: Evaluated project risks utilizing data extracted from Excel and Tableau dashboards, providing critical insights into the potential impact on project progress.Data Proficiency: Proficiently wrote SQL queries to extract data from multiple sources, facilitating data mining and data reporting activities.Agile Methodologies: Applied Agile methodologies for efficient requirement gathering, analysis, and sprint planning, ensuring flexibility and responsiveness.Documentation: Analyzed and meticulously documented user stories, use cases, functional requirements, and business requirements. Crafted acceptance criteria in JIRA and also produced user manuals, resulting in a 35% reduction in customer queries.Process Modeling: Leveraged BPMN and UML techniques to model current and future state business processes, enhancing clarity and efficiency. Developed data models, entity-relationship diagrams, and data dictionaries for comprehensive understanding.Stakeholder Collaboration: Collaborated closely with internal stakeholders & SME's to prioritize requirements based on business value, feasibility, and government notifications, fostering strong working relationships.Prototyping: Created wireframes, mockups, and prototypes using Balsamiq and Axure, facilitating visualization of user interfaces and system behavior.Effective Communication: Ensured effective communication with project stakeholders and clients, maintaining strong relationships and facilitating project success.Quality Assurance: Contributed to quality assurance efforts by assisting in creating test plans, test cases, and test scripts. Conducted user acceptance testing (UAT) and diligently addressed issues and defects during testing phases.

- Enhanced client acquisition rate by 5% through the implementation of refined client onboarding processes. - Conducted feedback sessions and product usage evaluations through meetings as well as training programs and workshops to optimize clients' product utilization.- Collaborated closely with the product management, marketing and engineering teams to ensure comprehensive client service, product marketing, and renewal strategies, while adhering to best practices and standard procedures. - Coordinated with management to develop support plans, addressing redundant issues and reducing the ticket count by 30%. - Conducted detailed Root Cause Analysis (RCA) and effectively communicated its impact to internal stakeholders as well as clients.

Worked on 2 projects - Learning management portal in PHP- Mediplus - A web application that facilitated easy distribution of pharmaceutical products through retail stores through distributors using inventory management and replenishment modules. Also enabled accurate demand forecasting for retailers to reduce spillage and expiration of perishable drugs.