Krishnakumar R Email & Phone Number

Bangalore Urban, Karnataka, India

Tatasky(Projectduration:April2012 – March2013) Platform:Siebel7.7Tata sky provides transformational technologies and services that are shaping a new age of high definition television relay. Headquartered in Hebbal Bangalore this project was working out from TCS WHITE FIELD Bangalore office, assists the Siebel Sales Order Management used by Tatasky and uses Siebel Sales Order Management to the fullest.Designation: IT AnalystRole: Senior Programmer• Worked on Order Management Module of Tata sky • Worked on CR’s and Internal fixes • Worked on Workflows, DVM’s• Worked on e Scripting• Experience includes Siebel Configuration, Customizing Workflows and Scripting Modules CMEC (Child Maintenance and Enforcement Commission)(Project duration: October 2011 – April2012)Platform: Siebel8.1The Commission is the Non-Departmental Public Body with responsibility for the child maintenance system in Great Britain. The Commission’s primary objective is to maximize the number of effective child maintenance arrangements in place for children who live apart from one or both of their parents, whether arranged collaboratively between parents through a family-based arrangement, through the courts or through the statutory schemes. The application used is Siebel 8.1 Public Sector .Designation: IT AnalystRole: Analyst Programmer• Worked on Change of Circumstances module of CMEC project • Worked on Case Creation • Worked on Workflows , DVM’s• Worked on Scripting• Experience includes Siebel Configuration, Customizing Workflows and Scripting Modules

Bangalore

 GE Healthcare, Europe(Project duration: March 2010 - March 2011)Platform: Siebel8.0Designation : Siebel DeveloperRole: DeveloperGE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Headquartered in the United Kingdom, GE Healthcare is a $17 billion unit of General Electric Company(NYSE: GE). The Himalaya Program working out from Birlasoft office assists the Siebel Sales Order Management used by GE Healthcare Europe, and uses Siebel Sales Order Management to the fullest. Apart from Siebel the project uses GL PROD, GPM and Informatica scrapping out legacy system.• Monitored and provided fixes for defects raised through clarify for FCCC’s. • Find the root cause and provide immediate and stable fixes for prioritized tickets raised in production.• Closed Error Service requests as per SLAs. • Provided support to the Product Support team. • Provide support to the development team during release activities.• Worked with Product Relationships, Catalogs and Categories.• Experience includes Siebel Configuration, Designing Workflows and Scripting Modules

Delhi, India

 NetApp(Project duration: June 2009 - February 2010)Platform: Siebel7.5Designation: Siebel AnalystRole: Technical Support EngineerNetApp is a proprietary computer storage and data management company. NetApp provides a broad portfolio of solutions for business applications, storage for virtual servers, disk-to-disk backup, and more. Oracle’s Siebel implementation provides a Sales/Partner Relationship Management solution for the Sales and Marketing Teams at NetApp. The application can be broadly split into Customer Edge and Partner Edge. Customer Edge is the portal used by the NetApp Employees, where as Partner Edge is used by NetApp Partners.• Monitored and provided 24/7 L2 application support to the end users using Remedy• Find the root cause and provide immediate and stable fixes for prioritized tickets raised in production.• Closed Error Service requests as per SLA and actively participated in quarter ending calls. • Interacted with end users to resolve tickets and Coordinated Off-shore & Onsite teams on regular basis • Provide support to the development team during release activities.• Worked on Opportunities, Quotes, Orders and Forecasting entities.• Created Assignment Rules, Provided user access to the application and products catalogs.• Familiar with Product Configuration, Catalogs and Categories.• Provide daily reports to the higher management when asked for.• Experience includes Siebel Configuration, Scripting Modules & Designing Workflows

Mumbai, Maharashtra, India, Chennai, Bangalore,

 Telstra(duration: April 2006 - Nov 2007)Platform: Siebel7.8Designation: Software EngineerRole: Programmer, Configuration ManagerThe solution will deliver capability to support Telstra's fixed wire line voice & data, mobile voice & data, Internet protocol-based voice & data, satellite, content & transmission services. The solution will support consumer, business, government & wholesale customers. The solution will primarily adopt "out-of-the-box" (OOTB) capabilities provided by Packaged Software such as the Siebel and Kenan FX application suites, the Tribold PPM application suites and re-use of relevant Accenture Communication Solution (ACS) assets. Telstra CRM application uses Siebel as front-end, TIBCO as Middleware and Kenan as Billing System. Also has interface to other external applications like Kenan, ADBoR, Apollo, OLB, Order Management and Provisioning System etc.• Analysis, design and development for Siebel Marketing, Partner Manager and Partner Portal applications• Worked on Siebel Configuration, Scripting Module & Workflows• Module lead for Campaign execution during functional design phase • Performed Migration and Base lining of Siebel Objects from Development to Assembly Testing Environment• Performed Assembly testing and Integration testing for OrderManagement for Call Center application• Developed SQL Queries to maintain data consistency in Siebel, TIBCO, Kenan• Has led and coordinated the Configuration Management team from Offshore. Has created Process, documented the same to integrate Siebel Tools with IBM Rational Clear case.

Mumbai, Maharashtra, India

I got offer from Larsen and Toubro Infotech Bombay, which was my first Job Offer from a MNC offered on 18 December 2004

Kerala, India

Visual basic trainer

M.C.A 2004 Batch, Computer Science

B Level Computer Science 2000 Batch, Computer Science