• Managing Incidents, Problem Tickets, Changes, Requests, and SecurityIncidents.• Oversaw global DNS, DHCP, and NTP services availability.• Administering Microsoft DNS and DHCP Services via Infoblox,ensuring seamless integration and efficient network operations.• Managing IP Address Management (IPAM), ensuring efficient IPresource allocation.• Verifying Firewall rules and monitoring DNS/DHCP/NTP traffic inPanorama.• Implementing patch updates and upgrades on Infoblox to addressvulnerabilities.• Architectured high-availability networks with redundancy for seamlessfailover during outages.• Renewing Infoblox CA certificate and enhanced DNS, DHCP, and NTPavailability.• Led BloxOne DDI project POC across four sites.• Providing APIs for integrations.• Assisting Security team in identifying rogue clients/assets in thenetwork.• Run reports to identify clients/servers using RODCs for DNS resolution.• Created SOPs for the 2nd line Team (GOC).• Monitored system performance, optimized throughput, and resolvedissues using SolarWinds and Splunk Dashboards.• Collaborated in disaster planning, network backup, and recoveryprocess monitoring.

• Discuss technically complicated and escalating issues found in Infoblox Appliances and Services with Enterprise clients over the phone and in emails, and providing solutions to problems through identifying issues, analyzing data, and identifying challenges.• Provide advanced support on issues related to cores technologies like DNS, DHCP, IPAM, DNS Traffic Control (DTC), DHCP Failover, Firewall, DDNS, Zone Transfers, RPZ, Threat Protection, NTP, SNMP, Grid Scheduled Backup, Reporting, managing Certificates(SSL & CA), API Scripts and also provide root cause analysis.• Take ownership of cases and see them through to completion.• Provide Level 1 DDI escalation support for Network Operations.• Work with Tier 2 and Tier 3 for bug filling/Request for Enhancement (RFE).• Collaborated with team members to achieve target results.• Research, diagnose, troubleshoot, and identify solutions to resolve the Clients query and requests.• Recommend new and existing solutions, which involve enhancing application and systems functionality.• Document knowledge in form of knowledge-based tech notes and articles.• API scripting for troubleshooting purposes.

• Working for Aruba Networks.• Handling Enterprise customer's calls and providing right action plan to the Problem reported.• Supported users in configuring and troubleshooting Aruba/HPE L2 and L3 Switches like VLAN, NTP/SNTP, SNMP, Stacking, Trunk, DHCP, Job Scheduling, Routing (Inter VLAN routing, Static route, Dynamic Route (RIP and OSPF (Area backbone 0))), Authentication (802.1x Authentication, Mac based Authentication, RADIUS, TACACS) and Spanning Tree (MSTP and RSTP).• Diagnosed network problems involving combination of hardware, software, power and communications issues.• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.• Replicating customer scenario in Lab and suggesting plan of action.• Set up hardware and software in optimal configurations to meet network performance requirements.• Mentoring team members for technical training.• Handling Collaboration call with other products like Aruba Central, Aruba Airwave and Aruba IAP.• If any bugs reported will log a case with engineering team and keep the customer posted with an update.• Good team player and help other team members to resolve the problem within the TAT.• Analyzing / discovering remote device using LLDP and CDP protocol.• Software Management in Switches (Fixed and Modular) – Software Upgrade, backup and restore.• Analyzing logs and sharing Plan of action to customers.• If necessary, elevating the case to L2 or L3 Engineers if required.

• Onsite engineer at Tata Communications Limited (TCL) , Prince Info City 2, Chennai, provided Tier 1 IT support to non-technical internal users through desk side support services.• Resolved diverse range of technical issues across multiple systems (MAC, Windows, Linux) and applications for customers and end-users across various time zones.• Used ticketing systems to manage and process support actions and requests.• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Resolving connectivity, file sharing and firewall related problems – Very basic.• Installation, configuration and troubleshooting – MS office, Verint, WIFI, Oracle Java, Printers, RSA auth token...• Networking – Assigning Static IP and Network Troubleshooting, adding network route on the host.• Disk Management and Device Manager, Active Directory users and groups management.• User profile Backup and Restore.• Documented support interactions for future reference.• Provided documentation on troubleshooting of technical processes to support desk staff.• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

 Role: Global Technology Infrastructure (GTI). Providing Desktop support solutions to the end user before the SLA using Service Now(Ticketing Tool). McAfee Antivirus – Installation, Updating, Troubleshooting and Maintaining the DAT Version Up-To-Date for 1500 systems (Including VDI). Downloading the MacAfee DAT file and update all clients via MacAfee EPO Server. SCCM –Client installation, Patch file updating and Client troubleshooting. Installing and configuring application software and tools as per the guidelines of the organization and Client. Supporting users and coordinating with other IT teams for Network and Server related issues. OS Installation – Network Boot (WDS & SCCM), USB & ODD. VDI image – configuration &maintenance. Remote Desktop Support – Providing solutions to the service delivery team via remote connections.  MS Outlook– Configuration, Outlook backup & restore and troubleshooting. Networking – Network Installation, Crimping, punching, Network Troubleshooting Disk Management – Partitions creation, Shrink, Expand and assigning drive letter path (For local and Remote Systems). Device Manager – Installing and updating the drivers (For Local and Remote Systems). Creating and deleting computer names in AD of appropriate OU. Configuring and adding computers and laptops to the Domain. Managing and troubleshooting issue with Desktop, Wyse and Avaya phone. Computer – Assembling, hardware up-gradation and trouble shooting. Printer and Scanner – Installation (for local as well as Network shared), configuration and Troubleshooting. Sharing folder & printers and also providing access to the users as per the organization. Maintaining Asset Details on weekly basis.