Krishna Ojha Email & Phone Number

Delhi, India

Delhi, India

Gurugram, Haryana, India

Bengaluru Area, India

• 👉 𝗖𝗿𝗼𝘀𝘀 𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
• Spearheading a cross-functional team of 20 to include Team Leads, Service Delivery, Customer Success and associates
• Coordinating with CFOs, MDs, Finance Managers, Operations Managers of the company at client's end
• Guiding, training and monitoring team targets to manage 2500+ clients across pan India👉 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀 | 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻
• Successfully bolstered the customer retention rate from 50% to 95% by analyzing transaction patterns and boosting customer engagement
• Managed end-to-end customer success vertical to maintain a CSAT score of 95%, growth of 250% in number of transactions and ~300% growth in cards usage

Bengaluru Area, India

Noida Area, India

• 👉 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀
• Promoted as Quality Auditor in the month of Feb’14
• Honored with ‘Dell Champion Award’ for consistently giving performance in the team out of 5 nominees | ‘14
• Received ‘On the Spot Award’ out of 7 nominees for Best Production and Attendance | Dec ‘13
• Awarded with “Star Employee of the month” for best overall performance | May ‘14👉 𝗔𝘂𝗱𝗶𝘁𝘀, 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀, 𝗥𝗲𝗽𝗼𝗿𝘁 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
• Managed the audits of account receivable transactions for 15 clients to maintain the quality score of 98%

Noida Area, India

Noida Area, India

• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
• Led a team of 13 in operations as a Team Lead to maintain the TAT and achieve the 95% of SLA
• Created weekly reports to measure the performances of associates while analyzing voice quality performance