Krishna Soni Email & Phone Number

Pune, Mh, In

Pune, Mh, In

Pune, Maharashtra, India

India

A member of the support team for DemandTecMy work includes communicating with professionals from vendors, retailers, brokers for helping them use DemandTec which includes highly business sensitive work that requires good ability to work solutions to complex user set ups, deal creations.My clarity of thought is a key skill that helps me maintain transparent communication regarding complex platform used by the biggest retailers in USA. I regularly interact with team members across the globe, and other escalate the situations when required.I sometimes interact with sales for payment and new user setups in DemandTec.Joined the company as a naive and ended up being a part of training for 5 new joiners within a year.I have been a part of training to users on some occasions.Most importantly, the sense of duty and obligation mixed with a proactive approach for improving internal process makes me feel happy.

I interact with customers over whatsApp, calls.Pre-sales services : answering product queries, offering discounts, navigating on website for purchase, coordination with sales team across India to guide customers to stores.Post sales services : coordination with delivery partners, escalating complaints, providing warranty replacements, guiding for service of products.

Pune, Maharashtra, India

I worked with a Software as a Service company in a customer facing role which includes after sales onboarding process, coordinating with elite clients of the company personally, and getting their requirements fulfilled using existing products and custom changes from the technical team. comparative analysis of different tools for improving operations and deciding strategies to complete the campaign for the company and for clients provides me joy. I have done SEO, Email marketing campaigns, IVR ( Interactive Voice Response ) Campaigns, Data Research, and Cold calling also.I have provided my bit in training 4 interns and assigning them tasks to make internship a smooth experience.I have explained the company workflow to tester and SEO executive and coordinated with them in their probation period.I have used,Google Sheets : Completed a course 'Google Sheets Courses' from LearnVern.CanvaMailchimp : Ran an email campaigns for election.Exotel ( IVR platform) : Ran multiple campaigns for product promotion.