Krishna Patel Email & Phone Number

Florida, United States

Jacksonville, Florida, United States

● Resolved technical escalations from third-party developers integrating with PAX payment terminals, ensuring seamless functionality● Developed and implemented test POS applications including automated bug testing to ensure SDK accuracy and performance● Created sample programs using POSLink SDK in programming languages (VB.NET, Java, Kotlin, Objective-C, JavaScript, .NETFramework, and .NET Standard) to assist customers, test payment requests using Full-Integration, and Semi-Integration POS concepts● Reviewed EMVCo standards and assisted customers in modifying EMV and Contactless parameters to pass certification tests,demonstrating expertise in payment processor/host integration● Collaborated with the Requirements department to improve SDK documentation and created JIRA tickets to address bugs● Led training sessions for new hires on integration methods, payment flows, SDK differences, JIRA workflow, and customer serviceprinciples● Documented issues and recommended enhancements for current and upcoming PAX SDKs and APIs across multiple operatingsystems● Worked extensively with PAXStore REST API and Terminal Management Systems (PAXSTORE TMS), showcasing a solidunderstanding of networking, REST APIs, and POSTMAN● Enhanced Mobile POS solutions, worked with APIs for MDB functionality, Digital I/O, and sleep control of Android paymentterminals, and updated FAQ and Quick Reference Guides to maintain an up-to-date customer knowledge base

Palatka, Florida, United States

• Performing clerical duties of checking in guests and maintaining positive customer service experiences• Providing swift technical support when system inconsistencies or failure occurs in the hotel POS system

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Software, Gaming, And Web Development OrganizationMagna Cum Laude

Microbiology, General