Krishnaveni Patri Email & Phone Number

Hyderabad, Telangana, India

- Manage day to day operations of the team, people management, performance management, but also help the client determine gaps in processes, identifying innovative ways to solve problems upstream and scale our operations.-Maintaining the Answer levels, service levels, ensure various SLAs like Soft OKRs are met, controlling the shrinkage, attrition and follow up the escalations, C-Sat, Case audits, leave (planned & unplanned) are met, Quality, sharing the feedback's & publishing the agent productivity hourly.- Help the team members in different task types likes: Keyword Expansion, Negative Keywords,- Optimized for CPC, Optimized for CPA, Optimized for Spends, Expanded Text Ads, Responsive Search Ads & etc.- Attend weekly Business Reviews with Clients (Google Sales Coaches)- Monitor number of successful consultations (sales) by the hour- Develop reward and recognition programs for teams

Hyderabad, Telangana, India

- I was handling a team of 5 sales associates and was responsible in driving Quality and Productivity.- Responsible for interacting with UK Engage customers- Achieving the monthly sales target- UAA points per UAA and customer experience.- Developing & maintaining positive and proactive business relationships.- Working on Green tea and Google Adwords tool in optimizing the accounts.- Adwords certification by Google (scored 95%)- Taking ownership of customer escalation/issues and resolve in a timely mannerto drive a better customer experience.

Hyderabad Area, India

Sales Support, Escalations, Net Promoters Scores (NPS), Incident Percentage, Fusion, COD Metric, Work Profile:- Effectively handling local and executive level escalations.- Handling escalations effectively by providing best solution to customer keeping cost in mind thus saving Cost to Dell.- I have been instrumental in driving NPS scores for MB as I have taken initiative to call severity # 1 list of customers resulting in 22% NPS Score- I have been SPOC for Fusion tool for whole of SMB and drive ownership within sales support team- Regular reporting on OPR reports thus preventing revenue leakage for business- Regular reporting of Escalation summary which would help analyze key triggers resulting in returns.- Regular One to One with staff and team meetings to inspire and motivate continuous performance.- Initiated cost saving mechanism by saving large returns or replacements- Have been SPOC for GOV creating workflow - Part of Sales Standardization process (Business Process Improvement ongoing process)- Working with Cross functional teams like, Customer care, Technical support to enhance customer experience by providing quick resolution- Help the team achieve their quality targets by constantly motivating and encouraging.- Well-versed with Mentoring and Team Handling.

Hyderabad Area, India

Was selling IT, Hardware, Software and Service Based Solutions to the Clients in MediumBusiness. The portfolio consists of Dell Servers, Storage & Switches, Desktop and Notebooks.Work Profile:▪ Responsible for interacting with UKI MB customers (up to 500 Employees).▪ Developing & maintaining positive and proactive business relationships.▪ Developing new accounts and expanding business opportunities for existing accounts.▪ Demonstrated behavior that promotes a good team environment such as coaching andmentoring new team hires, take on added responsibilities to help improve team metrics.▪ Taking ownership of customer escalations/issues and resolve in a timely manner to drivebetter customer experience.▪ Developing self by learning new areas of work including Product Knowledge/Selling Skills.▪ Managing a business tracker and scrubbing leads for the business.▪ Handling Enterprise Business (Servers, Storage and Backup).▪ Offering Finance Options.▪ Work on Retention, Acquisition and the Development accounts.

Hyderabad Area, India

Responsible for Managing & Coaching sales team of Transactional accounts (Includes Servers,Storage and Networking products) of Dell in the UK – OB Segment.Work Profile:● Support & Manage team of sales team in the transactional domain to drive sales & Qualityperformance.● Ensure staff availability● Deliver on $margins as well as all key priorities that connect to the Business priorities● Regular reporting of performance and plans for development of the sales champions● Regular One to One with staff and team meetings to inspire and motivate continuousperformanceAdditional Responsibilities▪ Initiated Talk time report for OB segment to enhance productivity▪ Responsible for training and Handholding New Hires for product and process who move fromhome segment to Transactional/Relationship segment.▪ Part of Sales Standardization process (Business Process Improvement ongoing process)▪ Working as Cross functional CoOrdinationCoach between Sales, Customer care, Technicalsupport & Call management group

Hyderabad Area, India

Was responsible for sales of the Transactional, Relationship Products, Software & Peripherals of Dell in the UK – Home Segment. Work Profile:- Achieving monthly sales target of volumes, revenue and margin at an average of 110 %.- Played a crucial role in driving important metrics like services, printers, in my team. - Acted as an escalation SPOC for Dell Financial Services.- Conducting meetings to motivate the team in achieving our goals- Was the services champ in the team - Was consistently in the top Quartile