Krishnaveni Patri Email & Phone Number

Hyderabad, Telangana, India

- Manage day to day operations of the team, people management, performance management, but also help the client determine gaps in processes, identifying innovative ways to solve problems upstream and scale our operations.-Maintaining the Answer levels, service levels, ensure various SLAs like Soft OKRs are met, controlling the shrinkage, attrition and.

Hyderabad, Telangana, India

- I was handling a team of 5 sales associates and was responsible in driving Quality and Productivity.- Responsible for interacting with UK Engage customers- Achieving the monthly sales target- UAA points per UAA and customer experience.- Developing & maintaining positive and proactive business relationships.- Working on Green tea and Google Adwords tool.

Hyderabad Area, India

Sales Support, Escalations, Net Promoters Scores (NPS), Incident Percentage, Fusion, COD Metric, Work Profile:- Effectively handling local and executive level escalations.- Handling escalations effectively by providing best solution to customer keeping cost in mind thus saving Cost to Dell.- I have been instrumental in driving NPS scores for MB as I have.

Hyderabad Area, India

• Was selling IT, Hardware, Software and Service Based Solutions to the Clients in MediumBusiness. The portfolio consists of Dell Servers, Storage & Switches, Desktop and Notebooks.Work Profile:
• Responsible for interacting with UKI MB customers (up to 500 Employees).
• Developing & maintaining positive and proactive business relationships.
• Developing new accounts and expanding business opportunities for existing accounts.
• Demonstrated behavior that promotes a good team environment such as coaching andmentoring new team hires, take on added responsibilities to help improve team metrics.
• Taking ownership of customer escalations/issues and resolve in a timely manner to drivebetter customer experience.

Hyderabad Area, India

• Responsible for Managing & Coaching sales team of Transactional accounts (Includes Servers,Storage and Networking products) of Dell in the UK – OB Segment.Work Profile:
• Support & Manage team of sales team in the transactional domain to drive sales & Qualityperformance.
• Ensure staff availability
• Deliver on $margins as well as all key priorities that connect to the Business priorities
• Regular reporting of performance and plans for development of the sales champions
• Regular One to One with staff and team meetings to inspire and motivate continuousperformanceAdditional Responsibilities

Hyderabad Area, India

Was responsible for sales of the Transactional, Relationship Products, Software & Peripherals of Dell in the UK – Home Segment. Work Profile:- Achieving monthly sales target of volumes, revenue and margin at an average of 110 %.- Played a crucial role in driving important metrics like services, printers, in my team. - Acted as an escalation SPOC for Dell.