Senior role on branch team, managing daily operations with full P&Lresponsibility for $7M+ service line. Responsible for raising average sales,customer conversion and reducing customer concerns.• Successfully launched install service partnership with national vendor -selected as one of six branches to pilot the launch• Increased key KPI's in first 90 days resulting in best YOY revenue growth intwo years; KPI's consistently beat target with 8 month streak to start… Show more Senior role on branch team, managing daily operations with full P&Lresponsibility for $7M+ service line. Responsible for raising average sales,customer conversion and reducing customer concerns.• Successfully launched install service partnership with national vendor -selected as one of six branches to pilot the launch• Increased key KPI's in first 90 days resulting in best YOY revenue growth intwo years; KPI's consistently beat target with 8 month streak to start 2021, post-Covid‣ Established new training and development process, building internal talent pipeline Show less

Managed 216+ roles.Directed a 60-day initiative catapulting revenue nearly 400% over prior year, increasing customer base 300% over tenure period.Successfully applied budget growth to existing and new programs while containing costs and increasing user experience.Overhauled and successfully rebranded a program of 10,000+ member client base.Built strong startup programs from scratch from limited ingredients, promoting performance standards and client retention strategies through… Show more Managed 216+ roles.Directed a 60-day initiative catapulting revenue nearly 400% over prior year, increasing customer base 300% over tenure period.Successfully applied budget growth to existing and new programs while containing costs and increasing user experience.Overhauled and successfully rebranded a program of 10,000+ member client base.Built strong startup programs from scratch from limited ingredients, promoting performance standards and client retention strategies through a solutions focus.United Board of Directors to set mission statement/core values, and exceeded targeted goals.Drove participation growth six fold in one role.Recognized regionally for sustainable growth, structure, and process driven success.Sold and implemented a computerized system, massively reducing paperwork and shrinking some processes from up to 6 weeks to under 48 hours.Led a training and mentoring plan, significantly increasing participation and activity that drove a “feeder” program to ensure higher levels of participation.Inherited and refined one program, increasing revenue by 3X the previous total. Show less

Led the operations unit, related processes, and staff to deliver products against lowest cost according to planning and quality requirements. Managed short-term capacity planning in JIT production for automotive parts manufacturing plant.Managed shop floor production in a fluid union environment – revolving door due to upcoming plant shutdown; scheduled and assign work to temp and unionized hourly workforceDirected and supervised production staff, prioritizing daily workflow, ensuring… Show more Led the operations unit, related processes, and staff to deliver products against lowest cost according to planning and quality requirements. Managed short-term capacity planning in JIT production for automotive parts manufacturing plant.Managed shop floor production in a fluid union environment – revolving door due to upcoming plant shutdown; scheduled and assign work to temp and unionized hourly workforceDirected and supervised production staff, prioritizing daily workflow, ensuring product quality and safety compliance, and managing inventory.Monitored production process and efficiency, and triggered corrective actions when necessary.Maintained a conducive work environment for the team(s) using creative problem-solving and conflict managementHelped manage the plant operations during a critical transition period for Kirchhoff Van-Rob as management staff began exiting for other employment due to shutdown. Show less

Drove the planning and execution of more than 12 large-scale events throughout the U.S., some hosting up to 2,000 for a four-hour event, including world-class artists, performers and video production.Travelled to nine markets, including Houston, Milwaukee and New York, overseeing all production activities, coordinating vendors and a core team of more than 15 artists, dancers and musicians for each event.Developed and implemented a standard event manual documenting key processes,… Show more Drove the planning and execution of more than 12 large-scale events throughout the U.S., some hosting up to 2,000 for a four-hour event, including world-class artists, performers and video production.Travelled to nine markets, including Houston, Milwaukee and New York, overseeing all production activities, coordinating vendors and a core team of more than 15 artists, dancers and musicians for each event.Developed and implemented a standard event manual documenting key processes, timelines, resource requirements, market pricing and production templates enabling teams to execute events in as quickly as 60 days – rolled out across all markets.Advised team leads on promoting and building the event on-site recommending innovative social media and print strategies. Show less

Authored and implemented contingency planning programs, one of which is now part of college curriculum.Managed 1 of the top 10% of accredited organizations of its kind, overseeing all education and adventure/leadership activities for over 1,700 participants.Effectively managed and mentored staff of 65+ responsible for enrichment, support and safety of up to 250 clients per session, building a strong bench of returning leaders.