Kris Livengood Email & Phone Number

Lafayette, In, Us

Lafayette, Indiana, United States

Lead Site Support Representative for Franciscan Lafayette East Hospital.Lead small to medium sized technical projects from start to finish. Field calls directed toward the upgrade or removal of IT equipment.Resolve device and network issues as escalated by vendor staff.Support remote locations in the End User Site Support role.Monitor metrics to ensure standards are being met.Manage Computer equipment and software inventoriesMaintain, support, and configure computer equipment and software through SCCM Remote Tools.Assist in the development of technology procedures and operations.Implement technical standards and processes.Document and aid in Knowledge Base articles as needed.Work with vendors to support, troubleshoot and install solutions.Manage users and devices in Active Directory.Assist Franciscan Alliance IS teams with technical support and knowledge.Assist the Client Computing team to provide knowledge and key changes needed.Use Helpdesk software to organize, troubleshoot, and resolve end user tickets.

Lafayette, Indiana Metropolitan Area

Lead Site Support Representative for Franciscan Lafayette East Hospital.Lead small to medium sized technical projects from start to finish. Field calls directed toward the upgrade or removal of IT equipment.Resolve device and network issues as escalated by vendor staff.Support remote locations in the End User Site Support role.Monitor metrics to ensure standards are being met.Manage Computer equipment and software inventoriesMaintain, support, and configure computer equipment and software through SCCM Remote Tools.Assist in the development of technology procedures and operations.Implement technical standards and processes.Document and aid in Knowledge Base articles as needed.Work with vendors to support, troubleshoot and install solutions.Manage users and devices in Active Directory.Assist Franciscan Alliance IS teams with technical support and knowledge.Assist the Client Computing team to provide knowledge and key changes needed.Use Helpdesk software to organize, troubleshoot, and resolve end user tickets.

Lafayette, Indiana Area

Lead small to medium sized technical projects from start to finish. Field calls directed toward the upgrade or removal of IT equipment.Resolve device and network issues as escalated by vendor staff.Support remote locations in the End User Site Support role.Monitor metrics to ensure standards are being met.Manage Computer equipment and software inventoriesMaintain, support, and configure computer equipment and software through SCCM Remote Tools.Assist in the development of technology procedures and operations.Implement technical standards and processes.Document and aid in Knowledge Base articles as needed.Work with vendors to support, troubleshoot and install solutions.Manage users and devices in Active Directory.Assist Franciscan Alliance IS teams with technical support and knowledge.Assist the Client Computing team to provide knowledge and key changes needed.Use Helpdesk software to organize, troubleshoot, and resolve end user tickets.

Purdue University

Manage the Student Laptop program with connectivity and functionality.Setup and maintain the student laptop loaner laptop program.Provide technical support for Student laptops.Create and Maintain the student laptop images for the current set of laptops.Test and evaluate laptops that will be used for the Student Laptop Program.Create and provide necessary instruction FAQ documents.Provide technical classroom support for students.Maintain Staff laptops connected to SCCM. Provide technical support for Staff laptopsProvide technical support and maintenance to a Windows 10 environment.Provide support for Microsoft office products including Microsoft office suites 2016 and 2013.Liaison between Lenovo and students for support for repairs on the students laptopsCertified Lenovo Laptop Repair Specialist

Lafayette, Indiana Area

• Utilize Illient Sysaid software to remotely analyze and troubleshoot client problems• Update the team and management about the new technologies, products and techniques introduced in the market and implement them into the work environment• Solve multiple problems with connections to Citrix Systems and other intranet software• Work with systems administrators to complete projects• Maintain and back up sensitive information• Document issues and the techniques or steps to correct the problems• Backup for Helpdesk Support Specialist• Maintain an afterhours schedule for on-call support

West Lafayette, Indiana

• Test and organize hardware such as processors, RAM, hard drives, and motherboards• Use multiple varieties of software to test hardware (BartPE, memtest, Seatools, futuremark)• Troubleshoot hardware problems

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management, 3.89

Associate'S Degree, Computer Science

Professional Certifications: • Comptia A+ Core Hardware Certificate, 2008 • Routing and Switching Certificate, 2007 • Cisco Class.