As a Business Applications Principal Consultant, I specialize in leveraging Microsoft Power Apps to transform business processes and enhance efficiency. I am dedicated to designing and implementing tailored solutions that align with organizational objectives, driving innovation and growth.Key Responsibilities:Solution Design: Develop and implement business applications utilizing Microsoft Power Apps, ensuring alignment with organizational goals and objectives.Consultation: Provide expert advice on the optimization of business processes through customized application solutions.Stakeholder Engagement: Serve as a liaison between stakeholders and the development team, ensuring effective communication and collaboration.Project Management: Lead projects from conception to completion, focusing on timely and quality delivery of business application solutions.Risk Management: Identify and mitigate project risks, ensuring seamless execution and implementation.

Oversee the implementation and support of enterprise solutions. Responsibilities include scoping new projects, coordinating resources between management and implementation teams, managing the project internally and externally, ensuring quality of deliverables and developing and maintaining status documents and project plans. Key areas of responsibility include:• Project Oversight: Managing the overall successful delivery of projects to ensure that quality exceeds client expectations: monitoring and communicating team deliverables; identifying and negotiating engagement additions and extensions; conducting project reviews; provide oversight and guidance to project resources• Business Process Analysis: Gathering business requirements, identifying needs, and managing the development of project Statement of Work (project methodology, scope, timeline, resources, and deliverables) to present to prospects/clients. Identifying & proactively resolving issues and new constraints which encumber delivery or require adjustments to estimates• Solution Selling: Helping identify potential projects, sources of revenue and leading pre-sales discovery sessions and conducting customer presentations on our services (both technical & non-technical)• Technical Support: Resolving questions and problems directly through individual efforts or by triaging problems with technology and professional services

Akamai makes the internet fast, reliable, and secure through cutting edge content acceleration, optimization, and data driven cloud security products that extend and strengthen your security boundary. As a Sr. Engagement Manager I was responsible for owning the relationship with the customer as well as the overall strategic direction, growth and satisfaction of top tier public sector accounts. This involved aspects of project management, executive leadership, and internal advocacy.Responsible for managing the successful deployment of Akamai solutions to public sector customers, act as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction.Understands the customer business including the business issues and problems being resolved by the Professional Services engagement

As Director, Customer Engagement and Business Development for Permuta Technologies, my responsibilities include building credibility and strong customer relations, generating leads, and participating in pre-sales activities, gathering requirements, managing customer expectations, planning, organizing and managing resources to successfully deploy and maintain ERP solutions at client sites. My demonstrated aptitude and knowledge of the customers’ business processes earned me steady promotions to positions of progressively greater responsibility. • Provide strategic direction and leadership to sales team, planning and scheduling internal resources, generating proposals, and identifying and qualifying new business.• Drive revenue by developing and maintaining a pipeline of strategically relevant business opportunities.• Identify leads and monitor the entire procurement process• Established the company’s first dedicated sales team, training and mentoring team members.Practice Manager (2007–2015) • Built strong customer relationships and generated business leads with customers, including the White House Communications Agency, White House Military Office, and special operations community.• Oversaw pre-sales activities: gathering requirements, managing customer expectations, developing workflows, and creating demos and proofs of concept.• Led project teams to complete large-scale implementations of DefenseReady, a suite of Department of Defense business enterprise applications built on Microsoft Dynamics• Maximized customer satisfaction by creating customizations to meet specific needs and requirements. Business Process Analyst (2005–2007) • Provided subject matter expertise, conducted extensive research, and generated requirements, shaping the development of the DefenseReady product and offering. • Cultivated loyal customer relationships with 13 presidential support agencies.

My responsibilities included gathering requirements, content management, and training personnel on the use of portal technologies. My accomplishments include redesigning the organization's intranet, developing a standard template for WHMO and subordinate organizations, and routinely briefing senior WHMO leadership on ways of improving mission capability. Client base included all sub-directorates within the White House Military Office.• Managed all aspects of implementation projects, including gathering requirements and managing content. • Trained end users on Microsoft SharePoint and other portal technologies to ensure effective use. • Redesigned the organization’s intranet. Set up governance and trained users, resulting in increased productivity. • Improved efficiency by developing a standard template used by the White House Military Office and subordinate organizations. • Briefed senior leadership on technology solutions to improve mission capability.

Developed interactive multimedia instruction and simulation for the Federal Bureau of Investigation’s Counterintelligence Training Center, replacing time-intensive and costly classroom training with self-paced distant learning programs. This effort produced substantial cost savings for the government and increased productivity and retention for FBI personnel involved in counterintelligence operations and combating domestic and international terrorism. The programs tracked and reported the pace and retention of program participants and provided instant feedback to senior FBI management. These programs were the product of extensive subject matter research, personal interviews, and course requirements analysis.

- 1st Battalion, 120th Infantry- 2nd Battalion, 20th Special Forces Group- HHC 29th Infantry Division