• As part of a team of managing scope and risks associated with 12 monthly releases annually.• Evolve release and program management processes as the organization incorporates Agile software development tools and methodologies within IT.

• Led the Service Assurance and Trouble Management teams as part of a company-wide transformational program to create a single, integrated ordering and provisioning workflow for all customers and company transactions from customer service delivery to fault resolution and self-care.

• Partnered with Corporate Security to manage risk across global teams.• Drove accuracy and completeness of risk information associated with CenturyLink software applications.• Managed change and communication of risk related IT policy and process changes.• Partnered with offshore assessment team and onshore auditors to manage risks related items identified during quarterly assessments.• Facilitated the IT international travel program to bring offshore based… Show more • Partnered with Corporate Security to manage risk across global teams.• Drove accuracy and completeness of risk information associated with CenturyLink software applications.• Managed change and communication of risk related IT policy and process changes.• Partnered with offshore assessment team and onshore auditors to manage risks related items identified during quarterly assessments.• Facilitated the IT international travel program to bring offshore based employees to the US for long term assignment. Coordinated with Legal and HR to shepherd L1B/H1B visa requests needed to support this program.• Educated IT development teams on the corporate and IT Policies related to global risk management. Show less

• Managed large and small IT software development projects for Business Software Services and IT Initiatives.

• Initiated Release Management functions for CenturyLink while managing a team of 5 responsible for the 18 month IT release plan and deployment to production activities. In 2010, this consisted of 4 major releases, 9 minor releases, and 2 major data conversions migrating legacy data to end state systems. These releases consisted of over 90 projects and 3,000 man-days of development effort.• Coordinate the build out of the war rooms in support of the Embarq to CenturyLink market… Show more • Initiated Release Management functions for CenturyLink while managing a team of 5 responsible for the 18 month IT release plan and deployment to production activities. In 2010, this consisted of 4 major releases, 9 minor releases, and 2 major data conversions migrating legacy data to end state systems. These releases consisted of over 90 projects and 3,000 man-days of development effort.• Coordinate the build out of the war rooms in support of the Embarq to CenturyLink market conversions. Managed the communication plan and application lockdown window associated with the conversions.• Incorporated best practices and lessons learned into evolving release management methods & procedures for the merged company. Show less

• Improved project management efficiency over 20% by providing oversight and support for project managers managing projects within the IT PMO. This enabled predictability and consistency in enterprise project reporting for PMO managed projects through quality audits, one on one mentoring, and brown bag sessions.• Matured the use of project management tools (Clarity, Open Workbench) as EMBARQ migrated from Sprint’s internally developed tools/processes.• Incorporated best… Show more • Improved project management efficiency over 20% by providing oversight and support for project managers managing projects within the IT PMO. This enabled predictability and consistency in enterprise project reporting for PMO managed projects through quality audits, one on one mentoring, and brown bag sessions.• Matured the use of project management tools (Clarity, Open Workbench) as EMBARQ migrated from Sprint’s internally developed tools/processes.• Incorporated best practices and lessons learned into project management methods & procedures. Show less

• Increased program reporting efficiencies by developing a metrics program across a suite of outsourced Sprint Local Telephone Division applications for the IBM Development Project Executive (DPE). Metrics included weekly stoplight reports (red/yellow/green projects), aging production tickets, aging tickets in test, time entry reports, forecast accuracy for maintenance and software development projects and monthly accomplishment summaries.• Enabled process and procedure improvements by… Show more • Increased program reporting efficiencies by developing a metrics program across a suite of outsourced Sprint Local Telephone Division applications for the IBM Development Project Executive (DPE). Metrics included weekly stoplight reports (red/yellow/green projects), aging production tickets, aging tickets in test, time entry reports, forecast accuracy for maintenance and software development projects and monthly accomplishment summaries.• Enabled process and procedure improvements by assisting various IBM teams with Sprint-Nextel tools so the data captured by these tools would accurately reflect the work completed. Show less

• Captured business and functional requirements for HR projects to fulfill data retention policies as EMBARQ was spun off from Sprint as the result of the Sprint-Nextel merger.

• Successfully delivered major Objectel release within an acceptable budget and delivery schedule after inheriting a team of 22 developers who were behind schedule and over budget.• Enhanced metric reporting by organizing metrics on testing defects, prioritized, assigned, and tracked to completion defects from testing and implementation.

• Managed a software development team of 6 employees and 2 contractors in support of the local telephone division’s Network and Service Operations applications and clients.• Managed a software development team of 6 employees and 2 contractors in support of the Local Telephone Division’s Network and Service Operations applications and clients.• Maintained morale and kept team focused on project delivery during outsourcing efforts.• Worked with outsourced vendor to manage… Show more • Managed a software development team of 6 employees and 2 contractors in support of the local telephone division’s Network and Service Operations applications and clients.• Managed a software development team of 6 employees and 2 contractors in support of the Local Telephone Division’s Network and Service Operations applications and clients.• Maintained morale and kept team focused on project delivery during outsourcing efforts.• Worked with outsourced vendor to manage applications transitioning from onshore to offshore resources.• Managed maintenance, enhancement software development projects and team labor forecast. Show less

• Facilitated data mining and consolidated, consistent reporting for the Broadband Local Network department by leading a team of 6 to develop an operational data store consolidating data from over 10 sources into one location.• Enabled a wide range of clients to self-server their own reporting needs without IT involvement by managing the implementation of a Seagate Info ad hoc reporting infrastructure for LTD Network clients. Consulted with and supported clients as they developed their… Show more • Facilitated data mining and consolidated, consistent reporting for the Broadband Local Network department by leading a team of 6 to develop an operational data store consolidating data from over 10 sources into one location.• Enabled a wide range of clients to self-server their own reporting needs without IT involvement by managing the implementation of a Seagate Info ad hoc reporting infrastructure for LTD Network clients. Consulted with and supported clients as they developed their own ad hoc reports.• Directed corporate and regional Year 2000 testing and certification activities for Central Office Dial Administration & Reporting System (CODARS) application and managed CODARS regional conversions.• Administered Wisdom (Livelink/DocShare) in support of centralized, electronic document management for all IT software development projects.• Managed a team of 4 developers while facilitating improved relations between the development team and the Network Switch Administration clients.• Assisted in various Circuit to Packet coordination activities, including facilitating gathering requirements for Access Care topology feeds. Show less

• Project managed activities related to regional conversions and facilitated Year 2000 certification of the Central Office Dial Administration and Reporting System (CODARS) application by coordinating remote staff certification activities and consolidating certification documentation.

• Project coordinator and primary design analyst on a team developing a mobile computing system for field underwriters. Participated in hardware and software evaluations for the system, demonstrated new software to field underwriters and management.• Part of team supporting rate input, rate analysis, and miscellaneous utilities used by the Fire Company Actuary department. Used DB/2, DMS, COBOL, IMS, JCL, and REXX skills to maintain existing systems, and to create new systems.•… Show more • Project coordinator and primary design analyst on a team developing a mobile computing system for field underwriters. Participated in hardware and software evaluations for the system, demonstrated new software to field underwriters and management.• Part of team supporting rate input, rate analysis, and miscellaneous utilities used by the Fire Company Actuary department. Used DB/2, DMS, COBOL, IMS, JCL, and REXX skills to maintain existing systems, and to create new systems.• Trained in human factors-based screen design, and acted as a consultant for other analysts. Assisted other analysts in improving the usability of existing systems, and creating new user-friendly applications.• Participated in several department-wide committees looking at issues and needs with mobile computing and software standardization within IT.• Worked with a group of analysts to develop curriculum for analysts moving from dumb terminals to a workstation development environment. Show less

• Maintained user Paradox database programs, updated user manuals, assisted in network operating system installations, installed network peripherals, fielded PC and mainframe user questions, assisted with minor debugging problems, and acted as a liaison between users and the full-time staff, and developed and taught introductory short courses on office products.