Krzysztof Kubik Email & Phone Number

Poland

Collaborating with supervisors to escalate and address customer inquiries or technical issues.Resolving complex technical issues into digestible language for non-technical users.Assisting customers in identifying issues and explaining solutions to restore service and functionality.Providing technical support to accredited resellers and customers through various channels.Tracking and developing Avid's standard CS practices/processes for analyzing situations or using information to solve problems.Maintaining communication with the support team and management in resolving technical issues.Acting as a respected benchmark for escalation and complex issue management for engineering teams in line with the escalation process.Using Avid's shared content systems, such as the Avid Knowledge Base, helps solve known problems and ensures that new solutions and more complex problems are captured for others to use in the future.

Szczecin, Zachodniopomorskie, Poland

Planning, executing and controlling assigned projects, ensuring work performed complied with contractual requirements.Maintaining tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.Partnering with project team members to identify and quickly address problems.Updating customers and senior leaders on progress and roadblocks.Facilitating workshops to collect project requirements and user feedback.Monitoring project progress identified risks and took corrective action as needed.Continuing open communication by presenting regular updates on project status to customers.

Edinburgh

Building strong relationships with customers through a positive attitude and attentive response.Managing team workload to reach production targets.Assigning various tasks to group members according to skills and experience to achieve maximum productivity.Supervising 25 staff and contractors.Training, motivating and guiding onboarding members.Leading team meetings each shift to discuss scheduling, production and maintenance needs.Distributed daily tasks, addressed employee questions and resolved scheduling issues.Working with customer service to handle escalated customer issues.Managed team workload to reach targets for specific tasks.

Edinburgh

Evaluating and selecting scenes for pacing, entertainment value and continuity, trim shots and edit content.Supporting client's stakeholders, present final deliverables, and guide post-production activities to alter films to client specifications.Using editing software to digitize and import both audio and video material.Managing post-production work for online videos, including assembling raw materials, editing sound and sequences, and delivering the final product on time and budget constraints.Editing video, choosing the best combination of execution, sequence and timing to tell a visual story.Organizing the archived video materials of the media organization.

Bachelor Of Arts - Ba, Film & Tv

Master'S Degree, Graphic Design

Bachelor'S Degree, Sociology And Advertisement