Krissy De Glavina Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania

Exton, PA

• Performs front-line phone support, receiving customer calls and resolving issues over the phone; back-line phone support as related to resolving customers’ application questions in areas of product usage, and product.
• Identify data issues, and provide data editing as necessary
• Produce documentation for knowledge base and customer use
• Develop clear and concise test programs to ensure quality results for customer use
• Develop functional form specifications to submit to the programming department
• Manage assigned internal projects to include presentations and conducting general in-house training classes

Exton, Pennsylvania

• Creation of documentationo Writing, producing and maintaining manualso Gathering, organizing, reading, and analyzing technical information for both the ticketing and marketing business sides of the organizationo.
• Project Managemento Installation (hardware, software, phone room)o Design and deploy critical business applications (internet ticketing, box office procedures, regional outlet setup and procedures, and phone room.
• Project follow-up both before and after launch
• Support day-to-day operations of Box Office, Phone Room and Internet Ticketing Sites
• Support interface to 3rd party software and Access Control systems
• Verify event configurations for onsales, presales and promotions

Elkton, MD

- Maintenance and design of all Skiltech websites- Customer Service- Sales/Promotions

• Manage operations of ticket office o Organizing/budgetingo Marketing researcho Accounting on all transactions taken place in ticket office
• Ticket sales representativeo Season ticket and game plan holder relationso Customer Serviceo Print and fulfill all ticket orders