Krissy De Glavina Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania

Exton, Pa

• Performs front-line phone support, receiving customer calls and resolving issues over the phone; back-line phone support as related to resolving customers’ application questions in areas of product usage, and product functionality• Identify data issues, and provide data editing as necessary• Produce documentation for knowledge base and customer use• Develop clear and concise test programs to ensure quality results for customer use• Develop functional form specifications to submit to the programming department• Manage assigned internal projects to include presentations and conducting general in-house training classes• Effectively resolve sensitive customer issues in a professional manner, and maintain frequent communication with the customer during issue resolution• Aid in the process of product development and the quality assurance of product enhancements / beta testing of new product software when necessary

Exton, Pennsylvania

• Creation of documentationo Writing, producing and maintaining manualso Gathering, organizing, reading, and analyzing technical information for both the ticketing and marketing business sides of the organizationo Defining logical steps to perform required functions for all softare products New Era Tickets and Fan One Marketing useso Documenting change in software functionality including upgrades and new operationso Recording and editing training videoso Review existing documents to verify they are up to dateo Completing documentation on time for product releases and project goalso Updating documentation based on co-worker and client feedback• Project Managemento Installation (hardware, software, phone room)o Design and deploy critical business applications (internet ticketing, box office procedures, regional outlet setup and procedures, and phone room deployment)o Manage travelo Training of box office personnelo Database set up and verification (facility manifests, connectivity, internet ticketing)o Meet project deadlines• Project follow-up both before and after launch• Support day-to-day operations of Box Office, Phone Room and Internet Ticketing Sites• Support interface to 3rd party software and Access Control systems• Verify event configurations for onsales, presales and promotions• Ensure integrity of dataset and reporting• Assist with RFP Responses, Sales Demos (both remote and in person)• Assist Web Dev team with various HTML projects

Elkton, Md

- Maintenance and design of all Skiltech websites- Customer Service- Sales/Promotions

• Manage operations of ticket office o Organizing/budgetingo Marketing researcho Accounting on all transactions taken place in ticket office• Ticket sales representativeo Season ticket and game plan holder relationso Customer Serviceo Print and fulfill all ticket orders