Krissy Shaw, Pmp Email & Phone Number

Kirkland, Wa, Us

Issaquah, Washington, Us

*2025 Microsoft Sustainability Report PMO*Microsoft Carbon Removal Program*Microsoft Carbon Reduction Strategy | Fuels and MaterialsHelping Microsoft reach its goal of being carbon negative and water positive by 2030 with a focus on identifying and procuring sustainable fuels and materials within the Carbon Reduction Strategy & Market Development Team.The Corporate External and Legal Affairs (CELA) Environmental Sustainability (ES) team coordinates overall science-based, measurable, and scalable sustainability investments and outcomes across Microsoft.

Redmond, Washington, Us

Customer, Repair, Experience and Warranty (CREW) Senior Readiness Manager.Accountable for launching the product portfolio across all device lines of business for scalable, profitable and compliant offers, OEM and out of warranty returns, repair, exchange in both field and factory.Specialist Areas: Product Lifecycle Management, Variance Process, Paid Offers, and Xbox.Key Partners: Engineering, Development, Business Planning, Marketing, New Product Initiatives, Design for Repair, Supply Chain, Privacy, Tax/Trade, Legal, Compliance, Capabilities, Release Management, Business Operations, PMO, Customer Service

Issaquah, Washington, Us

Owned readiness of paid offers for the $20B+ Surface and Xbox portfolio.Accomplishments:- Lead a large, global cross-functional team with participation from Readiness, Engineering, Finance, Compliance, Marketing, Customer and Technical Support to enable worldwide sales and growth to the Surface and Xbox portfolio through paid protection plans.- Drove dynamic, complex global projects to deliver service offerings that meet desired customer experience with optimal cost, quality, and efficiency. - Managed roadmap schedules and milestones to align with Engineering, New Product Introduction, Supply Chain, and Release Management. - Leveraged knowledge of product design and product lifecycle to influence readiness and technical teams to optimize strategy, identify roadblocks, and mitigate risks.- Ensured product and sales strategy was tested, launched, and supported while identifying and optimizing on end to end process efficiencies.- Escalation management and SME for multidisciplinary teams including Customer Support Services (CSS) and digital store.

Seattle, Washington, Us

Program consultant for sustainable fisheries management.

Renton, Washington, Us

Served as an advisor to leadership team on program improvements and operational efficiency. Scope included strategic planning, quality assurance, development and implementation of outcome measures, and program monitoring and evaluation to better align with company's mission to promote inclusion and empowerment of people of all abilities.

London, Gb

World Vision is one of the world's largest non-profit organizations providing relief and development support to communities in over 100 countries worldwide. Contributions:* Provided tier 1 &2 technical support to 4,000+ employees worldwide* Collaborated with all technical teams (network admins, server admins, client admins, desktop techs, etc.) to resolve technical issues * Initiated and developed a knowledge base system to capture, organize and maintain best practices, reference content, troubleshooting and training for Helpdesk* Trained and supported new staff

London, Gb

Collaborated on a $3 million award winning experiential marketing campaign and national touring exhibit. Initiative expanded brand awareness and gained 50,000+ new monthly sponsorships with a 10% overall engagement rate. Contributions: * Led corporate engagement strategy resulting in partnership with Microsoft* Managed national tour logistics and volunteer tracking websites* Participated in development of marketing plans and materials

Education record

Master'S Degree

Bachelor'S Degree