Kristina S. Email & Phone Number

Gatesville, Tx, Us

Texas (Work From Home)

• Ensuring that one’s own and/or other’s work and information are complete,accurate, and delivered appropriately in a timely manner.• Responsible for QA, quality concerns, processing issues• 1 on 1 coachings and shadowings with the content moderator team to ensurequality for the client • Hold self and others accountable for measurable high quality and costeffective results.• Implement new ideas, solutions, and ways of working, to constantly meetcustomer expectations and thrive in the dynamic business environment.

Texas (Work From Home)

Content Moderator for one of the largest social media platforms!• Responsible for reviewing all types of content including sensitive/graphicposts on one of the largest social media platforms.• Judging user accounts for spammy behavior, suspicious links, etc.• Exceeding expectations of 100% QA average weekly• AI training and data annotation for one of the largest online platforms

Texas (Wfh)

• Music Lyrics moderator for one of the largest Music streaming Apps in the world• Responsible for helping company maintain its top quality Music Metadata• Responsible for escalating lyrics issues to Engineer team• Verifying the accuracy of content and taking action based on provided guidelines

Wfh

In game moderator/trust and safety agent for one of the most popular shooter games.• Responsible for removing sensitive/graphic content• In-game username changes• Identifying in-game glitches and bugs• Escalating other in game issues

College Station, Texas, United States

• Responsible for maintaining a safe, user friendly community• Organizing Communities to be user friendly and under Discord TOS• Creating clean, organized channels & categories for easy navigation• Making sure everything is very legible and also a user friendly aestheticto match theme of server• Correct behavior of disruptive members, issuing kick/bans.• Issuing warnings and mutes (unable to communicate within community)• Making sure members are following TOS of the server and also Discord TOS• Keeping up with server maintenance and the latest Discord features• Maintaining many bots by customizing and programming them to fit thecommunity needs and standards

Austin Texas

• Assisted in training/onboarding of over 10 new Irish & German moderators• Maintained the official Apple Support Communities (discussions.apple.com)• Moving, editing, removing threads, organizing in the proper category• Username change requests• Documenting, escalating, and reporting bugs• Updating database for each moderation• Creating a supportive environment for users• Removal of spam, personal information, and offensive behavior• Correct behavior of disruptive members (bans/warnings)• Ensuring users are following Apple TOS• Email support, sending out first, second and final warnings, reasons postswere removed through apple ID email.• Moderated over 20,000,000 unique users

Austin, Texas Area

• Sales Support through Apple.com via Chat, product knowledge, customer/technical services • Detailed knowledge of Apple products, explained how each product properly benefits the customers’ needs• Maintained up to 3 chats in a single session (great multi-tasker)• Billing and Shipping solutions• Communicate professionally and efficiently while properly empathizing • High level of technical aptitude, able to get quick results• Engaged in team projects and activities, while contributing new project ideas• Achieved over .5 million in sales in a single quarter, adaptive to solutions-based selling