Kristina S. Email & Phone Number

Gatesville, TX, US

Texas (work From home)

• Ensuring that one’s own and/or other’s work and information are complete,accurate, and delivered appropriately in a timely manner.
• Responsible for QA, quality concerns, processing issues
• 1 on 1 coachings and shadowings with the content moderator team to ensurequality for the client
• Hold self and others accountable for measurable high quality and costeffective results.
• Implement new ideas, solutions, and ways of working, to constantly meetcustomer expectations and thrive in the dynamic business environment.

Texas (work From home)

• Content Moderator for one of the largest social media platforms!
• Responsible for reviewing all types of content including sensitive/graphicposts on one of the largest social media platforms.
• Judging user accounts for spammy behavior, suspicious links, etc.
• Exceeding expectations of 100% QA average weekly
• AI training and data annotation for one of the largest online platforms

Texas (WFH)

• Music Lyrics moderator for one of the largest Music streaming Apps in the world
• Responsible for helping company maintain its top quality Music Metadata
• Responsible for escalating lyrics issues to Engineer team
• Verifying the accuracy of content and taking action based on provided guidelines

WFH

• In game moderator/trust and safety agent for one of the most popular shooter games.
• Responsible for removing sensitive/graphic content
• In-game username changes
• Identifying in-game glitches and bugs
• Escalating other in game issues

College Station, Texas, United States

• Responsible for maintaining a safe, user friendly community
• Organizing Communities to be user friendly and under Discord TOS
• Creating clean, organized channels & categories for easy navigation
• Making sure everything is very legible and also a user friendly aestheticto match theme of server
• Correct behavior of disruptive members, issuing kick/bans.
• Issuing warnings and mutes (unable to communicate within community)

Austin Texas

• Assisted in training/onboarding of over 10 new Irish & German moderators
• Maintained the official Apple Support Communities (discussions.apple.com)
• Moving, editing, removing threads, organizing in the proper category
• Username change requests
• Documenting, escalating, and reporting bugs
• Updating database for each moderation

Austin, Texas Area

• Sales Support through Apple.com via Chat, product knowledge, customer/technical services
• Detailed knowledge of Apple products, explained how each product properly benefits the customers’ needs
• Maintained up to 3 chats in a single session (great multi-tasker)
• Billing and Shipping solutions
• Communicate professionally and efficiently while properly empathizing
• High level of technical aptitude, able to get quick results