Big 5, one of the leading sporting goods retailers in the western United States, operates over 450+ locations in 10 states, and produces annual sales revenues of approximately $1.2 billion.Responsible for the Seattle Market, consisting of Twelve (12) high volume, high performing stores. Progressively promoted over tenure• Supervise and ensure accountability for all aspects of store operations, providing leadership, coaching and direct influence to store management (40 + FTEs). • Lead all stores to execute operational plans and strategies, including sales plan evaluation and growth, budget adherence, effective merchandising, and outstanding customer experience. • Collaborate with stores to implement sales strategies, manage product assortment and replenishment, enhance merchandising tactics to achieve desired results. Positively lead over 100 teammates to meet shared goals and expectations.• Ensure key processes and plans are in place through weekly store visits, store evaluations and data analyses. Effectively cascade information to teams.• Inspect and ensure successful implementation of all brand business and merchandising plans, consistently delivering exceptional results.• Ensure effective execution of end to end customer focused strategies and experience.• Monitor and proactively address exceptions or outliers in sales, firearm transactions, controllable costs, operational processes, and loss prevention metrics

Responsible for the recruitment and talent acquisition for 25 stores across 3 districts; Position held simultaneous with General Manager role. • Accountable for all aspects of recruiting including sourcing candidates, reviewing applicants for continued candidacy, performing the interview process in full, and selecting final candidates in partnership with store level management.• Led all store level management training sessions, including operating procedures, leadership competencies, Human Resources, Loss Prevention, etc.

Responsible for the management and execution of all store operations, including leadership of 25+ employees.• Managed all operational processes, sales and merchandising plans, and customer experience programs within assigned location (large format location, 15k sf). • Monitored and proactively addressed exceptions or outliers in sales, customer satisfaction, controllable costs, operational processes or compliance metrics.• Led all teammates to meet Big 5 goals and expectations; Selected, developed and managed performance of all teammates. • Appropriately handled all HR concerns, employee performance issues, or other by partnering with regional HR and District leadership for resolution. • Delivered exceptional customer service, emphasizing consistent focus with all team members. Effectively managed all service levels, evaluating and adjusting as applicable.• Successfully executed all client or brand business operational and merchandising plans, consistently delivering exceptional results.• Regional leader in sales, EBITDA, operational excellence metrics and Loss Prevention Audit/Scores for 2015-2018.• Rigorously inspected operating models for consistency across all departments.

Progressively promoted from Management Trainee (2005-2007) to Assistant Manager (2007-2010), then General Manager.