Lead technical contact for key client account. Handle day-to-day operations, escalated issue resolution, and ongoing development efforts. Write business requirements and oversee the development, testing, and implementation of complex technical customizations to meet client needs. Responsible for secure data collection, storage, and utilization including reporting and analysis.

Work directly with customers to gather and define project requirements, including assessment of data capabilities, definition of website functionality and content, reporting needs and processing details, and then manage project scope through development.

Execute pre-sale, program implementation, and delivery of our Coalition Marketing programs. First point of contact for client in day-to-day operations. Facilitate communication between business and devops team. Extract and analyze data on program enrollment, engagement, and marketing ROI. Report results to client contacts. Collaborated on designing a modern, practical web app for end users that also fulfilled the goals of program sponsors (clients).

Interviewed, hired, and trained over twenty telemarketing representatives whose primary objective was to make outbound contact via phone and email to drive our Coalition program enrollment and engagement. Provided ongoing feedback and mentoring to ensure employees met daily and monthly metrics.

Worked with corporate employees to update their technical, business, and process skills in order to improve performance in their current roles and achieve their professional goals. Coordinated the design and delivery of custom client education solutions via on-site ILT, VILT, or eLearning. Also advised on certification requirements and utilized student assessments to determine appropriate education plans.In my previous role here I counseled Displaced Workers to improve their marketable skills and find employment.

Performed diagnostic evaluations and made recommendations for instruction then designed and managed implementation of individualized curriculum. Conducted weekly progress update meetings with clients. Assisted with interviewing, training, and supervising up to twenty clinicians (tutors).