Krista Gardner Email and Phone Number

Successfully managed daily operations with a small team of seven, overseeing up to 40 agents across ten separate brands.Coordinated cross-system communication, maintained detailed notes, and communicated a constant intake of information• Provided in-depth day-to-day training and course refreshers to all employees, participating in breaking down and updating training modules• Presented and completed research and documentation paperwork to improve agent training and communication• Monitored tasks, assignments, break schedules, and ensured compliance with procedures.• Handled and updated end-of-day operation numbers, statistics, and performance metrics• Demonstrated proficiency in handling both inbound and outbound customer interactions for each brand, adhering to strict quality standards.• Adapted to various positions (eg. managerial, technical, operational, etc.) due to in-house organizational changes.

• Verified insurance and copayment’s• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.• Maintained transaction security by verifying payment cards against identification.• Entered customer data into room system and updated information when patrons changed rooms.• Transcribed phone messages and relayed to appropriate personnel.• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.• Confirmed relevant guest information and payment methods to prevent fraud.• Used internal software to process reservations, check-ins and check-outs.

• Commitment to delivering high costumer service• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.• Cultivated warm relationships with regular customers.• Explained menu items and suggested appropriate options for food allergy concerns.• Used slow periods to restock supplies, ice, trays and delivery bags.• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.• Kept register accurate through correct billing, payment processing and cash management practices.• Worked with POS system to place orders, manage bills and handle complimentary items.