Krista Gargiulo Email & Phone Number

•Orchestrated the effective management of a product portfolio spanning 160+ accounts, ensuring superior service delivery and adeptly addressing diverse client needs.•Mitigated churn by proactively evaluating the health of key accounts and taking the proper actions.•Led a district-wide implementation initiative that yielded exceptional results, doubling the number of customers within the territory from 2022 to 2023.•Utilized data analysis of the i-Ready Diagnostic Assessment to uncover trends in performance, extract actionable insights, and implement tailored solutions to enhance user experiences.•Provided extensive support to customers through 50+ beginning, middle, and end-of-year data meetings, both virtually and in-person, delivering crucial diagnostic and instructional usage data analysis.•Served as the lead content creator and presenter at fourteen collaborative webinar events within the New York City territory, enhancing the company's presence and engagement in the region for 1,000+ total participants.•Played a pivotal role in all new implementations by creating and delivering customized presentations for proper account setup and product usage, ensuring a smooth onboarding process.•Worked with all implementation team members on retention efforts, identifying and addressing at-risk accounts, securing renewals, and proactively identifying opportunities for upsell.•Headed a cross-functional team of three Sales Development Representatives and two Professional Learning Specialists, orchestrating effective communication and ensuring high-quality service.•Collaborated with the larger Partner Success Team, engaging in peer coaching and contributing to the creation of national collaborative webinar materials to solve challenges and drive positive outcomes.•Conducted regular partner check-ins, assessed satisfaction levels, addressed client concerns promptly, and delivered expert troubleshooting assistance to uphold exceptional service standards.

Englewood Cliffs, New Jersey, United States

•Developed customized training plans and goals for 60+ total students, tailoring recommendations to address individual needs and providing students with targeted tools for success.•Exceeded growth goals with a 98.5% success rate, demonstrating a commitment to positive student outcomes by constantly achieving and surpassing performance targets.•Applied data analysis skills within Frontline LMS for strategic planning and accommodations, showcasing analytical skills and student-focused problem-solving.•Led technology-based training of SeeSaw LMS for 25 employees, ensuring a seamless transition to a new learning management system and streamlining processes for the team. •Onboarded 20+ students annually, facilitating orientation presentations and sharing strategic expectations. •Tracked KPIs and metrics for 60+ students within the database while maintaining meticulous records and ensuring accurate documentation for compliance.•Successfully transitioned the department’s training program to virtual and hybrid models, digitizing all curriculum and materials, troubleshooting technology, and integrating EdTech platforms for 25 users.•Led a team of five in content development and student management as a department leader, showcasing the ability to lead cross-functional teams in achieving common objectives.

Palisades Park, New Jersey, United States

•Generated reports and data analyses for 100+ students, including performance evaluations and observations, to ensure the fulfillment of individual performance plans. •Documented and analyzed data sets on student performance and progression, providing insights for targeted interventions. •Conducted performance gap analyses on curriculum efficacy, prioritizing and addressing performance issues to enhance overall effectiveness. •Created and developed curriculum and training plans for over 100 students, considering varying learning needs to ensure comprehensive and effective education. •Led professional development courses for 10+ employees on the Sheltered Instruction Observation Protocol (SIOP) for English Language Learners, streamlining the adoption of SIOP practices and enhancing language support for diverse student needs. •Developed and delivered 30 engaging presentations, lessons, and assignments weekly, ensuring a dynamic and interactive learning experience. •Successfully piloted a curriculum writing program, providing valuable feedback to district leaders and training 15+ staff members on its implementation after adoption.

Bachelor Of Science - Bs, Elementary And Special Education, 3.93/4.0

∙Alpha Phi International Fraternity ∙Kappa Delta Pi, International Honor Society in Education ∙Alpha Sigma Nu, the Honor Society of Jesuit.

Master Of Arts - Ma, Reading, 4.0/4.0

∙Recipient of Joseph F. Brunner Research Award for outstanding research in the field of literacy education