Award winning Sales & Customer Service Professional with 15 years experience. In my former position as a Mobile Mortgage Specialist with RBC, I recently earned highest insurance penetration of the Atlantic Team with 85-90%. I consistently met and exceeded sales targets. This was achieved by my strong work ethic, client centered service delivery approach and through establishing relationships with other industry professionals. I am energized by helping clients navigate the bureaucratic processes to achieve their goals. I am effective at liaising between industry professionals and advocating for clients throughout the process to ensure that they receive every available consideration.I particularly enjoy researching and advocating for clients who have unique circumstances and don't fit into the typical "box" to qualify for service. I feel truly rewarded when my research and report writing results in an approval for a "long shot" client. I have built strategic alliances in the local community by actively volunteering with organizations and partnering with other industry professionals to enhance mutually beneficial client service delivery. As a result, I have become known as the "Go To" person to get things done. Subsequently, industry colleagues and former clients have referred friends, family and acquaintances to me to receive high quality service. Colleagues have described my leadership style as high-energy and entrepreneurial. If there is a new and better way to do complete a task, I'll find it!I am a continuous learner, always reading new industry information to be current in my practices, such that I can provide high quality service. I am an experienced Sales and Customer Service professional, currently exploring new opportunities to enhance my skills, knowledge and experience beyond the Banking sector. I can be reached through this profile or at my email kristajoyce71@gmail.com