· Maintaining financial records, including accounts payable and accounts receivable· Processing invoices, reconciliations, and ensuring accurate financial transactions· Analyze and report on customer billing and payment activity· Analyze billing and collection procedures, identify opportunities for continuous improvement· Receiving and filing documents and bills

• Embarked on a journey from part-time work in the call center to an internship, eventually spearheading the establishment of the showroom department, and progressing into a management role in installation and service.• Oversaw day-to-day installation processes, demonstrating strong issue resolution skills and ensuring punctual project completions.• Responsible for addressing high-priority customer concerns, resolving post-installation issues, and managing financial matters.• Implemented monitoring, tracking, and forecasting processes to consistently meet and exceed installation volume goals and profit targets.• Performed comprehensive month-end reporting for all open projects, from the initial measurement phase to post-installation reviews.• Led and managed various transformative projects within the Service department, including transitioning to Discord, adopting paperless processes, and evaluating new Customer Relationship Management (CRM) systems.• Developed and implemented a comprehensive training program for the mall department, traveling between local showrooms to work on-site with employees, enhancing their skills and implementing effective marketing strategies.• Addressed, evaluated, and resolved a multitude of escalated customer issues, delivering satisfactory resolutions.• Assumed responsibility for ledger management, overseeing accounts payable and receivable for the installation department to maintain efficiency and accuracy.• Refined training protocols for warranty communication to customers and efficient parts ordering.• Liaised with the company's founder to address warranty-related issues and optimize parts ordering processes. • Oversaw the transition of inventory management to an online, paperless system, streamlining practices and enhancing efficiency, conducting thorough warehouse clean-outs and implemented detailed inventory breakdowns.

• Contributed to achieving store goals in sales, shrink, and operations• Assisted in training district and store managers for east coast region• Consistently exceeded sales targets and received District Employee of the Month four times

• Worked collaboratively to meet individual and company sales objectives• Ensured exceptional customer service, especially in the fitting rooms and register

• Head cashier• Operational Tasks such as unloading trucks • Visual merchandising and completing planograms