Kristal Walker work email
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Kristal Walker personal email
A seasoned professional with 9 years of experience in quality and process improvement, seeking a Quality Analyst role. Skilled in conducting thorough investigations, quality checks, and productivity management to enhance efficiency and accuracy. Expertise in best practices analysis, process improvement, and developing policy manuals, poised to deliver exceptional quality assurance.
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Financial Services AssociateVirginia Department Of Taxation Jun 2023 - Aug 2023Richmond, Virginia, United States• Successfully completed comprehensive financial training to enhance professional competencies in taxation services.• Acquired essential knowledge in financial regulations and tax law application, ensuring adherence to departmental standards and legal requirements. -
Unemployment Claims InvestigatorVirginia Employment Commission Mar 2022 - Jun 2023Richmond, Virginia, United States• Executed meticulous investigations of unemployment claims, ensuring integrity and compliance by identifying fraudulent activities and instances of overpayment.• Coordinated with claimants, employers, and cross-departmental teams to gather essential information, conduct interviews, and analyze data to inform case resolutions.• Documented investigative processes comprehensively and contributed to team development by providing training on procedural updates and new initiatives. -
Remediation SpecialistCapital One Aug 2020 - Jan 2022Richmond, Virginia, United StatesConducted thorough evaluations of business banking loan applications to confirm accuracy and completeness, ensuring adherence to regulatory and internal standards.• Facilitated communication and coordination between business banking personnel and the underwriting department, effectively resolving discrepancies and streamlining loan processing.• Executed quality assurance initiatives, verifying adherence to best practices and the proficiency of process guides, contributing to the timely rectification of loan documentation errors. -
Quality Productivity Management SpecialistSuntrust Apr 2016 - Feb 2020Richmond, Virginia Area• Maintained quality assurance and productivity benchmarks, implementing enhancements to meet and exceed established standards.• Conducted comprehensive process and organizational analyses, contributing to the development of metrics and service partnership agreements.• Revised and updated policy and procedure documentation, contributing to streamlined workflow and improved client service outcomes. -
Client First Solutions SpecialistSuntrust Jun 2013 - Mar 2016Richmond, Virginia, United States• Assisted client service representatives in resolving complex inquiries, ensuring customer satisfaction and retention through effective problem-solving.• Managed and resolved escalated calls, facilitating clear and concise communication to address client concerns promptly.• Processed internal case escalations within Salesforce, utilizing analytical skills to control information flow and define actionable solutions for client issues.
Kristal Walker Skills
Kristal Walker Education Details
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Communications
Frequently Asked Questions about Kristal Walker
What is Kristal Walker's role at the current company?
Kristal Walker's current role is Quality Control/Quality Assurance Specialist. Customer Service Specialist.
What is Kristal Walker's email address?
Kristal Walker's email address is kr****@****ust.com
What schools did Kristal Walker attend?
Kristal Walker attended Old Dominion University.
What skills is Kristal Walker known for?
Kristal Walker has skills like Mortgage Lending, Retail Banking, Cross Selling, Mortgage Banking, Residential Mortgages, Deposits, Outlook, Banking, Customer Service, Business Process Improvement, Risk Management, Microsoft Office.
Not the Kristal Walker you were looking for?
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Kristal Walker
Bellingham, Wa2exprealty.com, virbela.com -
2coxmachine.com, balcousa.com -
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4sbcglobal.net, yahoo.com, yahoo.com, memorialhermann.org2 +128186XXXXX
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