- Worked on the End-Customer platform, communicating closely with product managers, researchers, developers, stakeholders and clients to define problem statements and develop effective solutions based on real user insights. - Delivered individual projects from ideation to execution and collaborated with stakeholders to deliver the most effective solution.- Worked within and contributed to the design system with the collective design team- Designed solutions within the context of the… Show more - Worked on the End-Customer platform, communicating closely with product managers, researchers, developers, stakeholders and clients to define problem statements and develop effective solutions based on real user insights. - Delivered individual projects from ideation to execution and collaborated with stakeholders to deliver the most effective solution.- Worked within and contributed to the design system with the collective design team- Designed solutions within the context of the other verticals and products, advocating for the user at every stage- Selected the appropriate type of research and actively conducted research continuously. A/B testings, user interviews etc. - Mobile-First approach. - Mentored a design intern on design thinking, solution exploration & creation, design documentation and delivery. Show less

- Working on the Internal tool with the Verification Tool team, communicating closely with PMs and stakeholders. - Participating in all phases of a product, from discovery to delivery to iteration.- Generating and evaluating design opportunities, and testing solutions by conducting User Interviews & Prototype testings In-House.

- Verifying people's identities and government issued identification documents.- Organizing and improving internal and external documentation for the best self-service solutions- Identifying issues and implementing processes to help scale operations

- Customer Service and Communication: Provided exceptional customer service, engaging with customers to understand their needs and preferences. Built strong relationships with clients, ensuring a personalized shopping experience that led to increased customer satisfaction and loyalty.- Sales and Negotiation: Effectively sold a wide range of products by understanding customer needs and preferences. Utilized persuasive techniques to close sales and negotiate with clients to meet their… Show more - Customer Service and Communication: Provided exceptional customer service, engaging with customers to understand their needs and preferences. Built strong relationships with clients, ensuring a personalized shopping experience that led to increased customer satisfaction and loyalty.- Sales and Negotiation: Effectively sold a wide range of products by understanding customer needs and preferences. Utilized persuasive techniques to close sales and negotiate with clients to meet their needs while achieving sales targets. Consistently exceeded sales goals through a proactive and client-centered approach.- Product and Customer Preference Analysis: Analyzed product lines and customer preferences to recommend appropriate footwear and accessories. Maintained a deep understanding of current fashion trends and product features, which enabled me to provide tailored advice and enhance the shopping experience.- Inventory Management and Sales Floor Organization: Managed inventory levels to ensure product availability and optimal stock levels. Organized and maintained the sales floor to create an appealing shopping environment, which contributed to a seamless customer experience and efficient sales operations. Show less