Monitor and create problem tickets using MyServices. Direct contact with the Client and System Integrators. Delegate work as needed to ensure SLA’s are met. Special projects as requested.

Placed at CSCMonitor and create problem tickets using MyServices. Direct contact with the Client and System Integrators. Delegate work as needed to ensure SLA’s are met.

Receive and review purchase orders, ensuring they comply with all policies and processes resolving any discrepancies prior to booking. Comply with Homeland Security regulations by obtaining end use statement and denied party listings for international orders. Book orders by entering information into Oracle (11i) Sales Order Module in accordance with policies and processes in a timely manner. Use Document Control Module to set up new parts as necessary when parts are not in Oracle. Maintain… Show more Receive and review purchase orders, ensuring they comply with all policies and processes resolving any discrepancies prior to booking. Comply with Homeland Security regulations by obtaining end use statement and denied party listings for international orders. Book orders by entering information into Oracle (11i) Sales Order Module in accordance with policies and processes in a timely manner. Use Document Control Module to set up new parts as necessary when parts are not in Oracle. Maintain dates in Oracle according to customer contractual requirements and direction from Sales, Operations and/or Customer Care personnel. Support Business Segment Managers and Sales by using various modules of Oracle 11i to respond to customer inquiries regarding the delivery status of products on order, check ERP information, track orders, facilitate expedites as necessary to ensure on-time delivery and customer satisfaction. Prepare customized external internal reports as assigned. Maintain and archive external and internal data files. Complete special projects as assigned Show less

Placed at Tektronix.Provided administrative support to Software Quality Project Manager. Updated project file with audit and repair status for Software Quality Project. Reviewed new job bookings for items to be added to Software Quality Project. Led internal call to cascade audit results to Business Segment Managers. Prepared and disseminated report to provide audit results. Provided status on audits and repairs as requested by Customer Care, Quality or other internal partners… Show more Placed at Tektronix.Provided administrative support to Software Quality Project Manager. Updated project file with audit and repair status for Software Quality Project. Reviewed new job bookings for items to be added to Software Quality Project. Led internal call to cascade audit results to Business Segment Managers. Prepared and disseminated report to provide audit results. Provided status on audits and repairs as requested by Customer Care, Quality or other internal partners. Uploaded audit information to customer website. Drafted Statements of Work for repair project upon receiving Engineering inputs then secured management approval and uploaded the documents to CSSL. Provided first level of approval of contractor expense reports prior to securing management approval then submitted to Human Resources. Managed file transfer between locations for Software Quality Project. Completed special projects as assigned. Show less