Kristen Downs Email & Phone Number

Boston, Ma, Us

Greater Boston

Leads Go-to-Market and strategy alignment between the WW Specialist organization and Strategic Industries organization that drives coordinated resource planning, creating shared objectives, and developing combined growth initiatives.Scope has included the Startup organization and leading Business Operations for the WW Specialist Technology team, focused improving the impact and productivity of the Specialist Solution Architect community.

Peabody, Ma

Responsible for launching and managing the Strategic Account Management program in the Americas and for leading regional Sales Enablement, including Sales Operations, CRM | Sales Technology Stack, and Training initiatives. Managed a team of SDRs and partnered with Marketing to drive continuous improvement of the Lead Management process in order to increase revenue growth from Digital Marketing efforts. Drove cross-divisional collaboration and cross-selling opportunities, promoted customer oriented approaches, and acted as a senior sales leader across all sales teams.

Greater Boston Area

Responsible for Global Sales and Sales Operations for SaaS and ecommerce business focused on the auction industry.

Greater Boston Area

Led sales across New England and upstate New York, focused on expanding strategic services to mid and large Enterprises.

Wakefield, Ma

Promoted through territory expansion to oversee up to $124m territory, including Eastern US and Canada. Responsible for revenue growth, sales targets, business development, customer P&L, SG&A costs, and customer satisfaction. Northeast (2015 - 2016)East US (2014 – 2015)New England & Canada (2010 - 2013) New England (2005 - 2010)Led a team of global sales professionals delivering technical solutions and professional services to Fortune 1000 clients, resulting in increased revenues and YoY growth. Over tenue, delivered 119% revenue growth, 154% of order goals, turned around 3 declining regions to generate consistent year over year revenue growth, and delivered highest profitability of all territories in Americas for 3 consecutive years. Participated in strategic projects:- Nominated to North America Go-to-Market strategy team, led the creation of the region's new customer segmentation model and collaborated with Engineering and HR to refine customer facing roles and skills required for the go forward strategy. - Selected as member of cross-functional team to develop revised business model for North America to align with shift from centralized to localized P&L structure.- Consulted Orange executives on optimizing corporate strategy regarding integrator and Business Process Outsource partners, including strategic fit, go-to-market, sales organizational structure and governance.- Built governance around Sales and Pre-Sales Training programs as part of North America Training Council to support Orange's Professional Services Practice launch in North America

Burlington, Ma

Created multi-year strategic plan to grow revenue and increase adoption of services, resulting in 129% of revenue objectives over the 4 years.

Burlington, Ma

Responsibilities included sales and sales operations support including quoting, pipeline management and generating new business.

Greater Boston Area

Responsible for the on-boarding and overall satisfaction of customers. Improved branch sales-to-cash process, including streamlining Order Entry procedures and managing team of Project Managers to deliver services on time. Focused on retention and renewals, improving customer satisfaction, decreasing churn and managing operational escalations.

Greater Boston Area

Master Of Business Administration (Mba)

Double Major: Bachelor Of Arts - Ba