Kristen Downs Email & Phone Number

St. Augustine, Fl, Us

Florida, United States

Jacksonville, Florida, United States

Ferguson is a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. We exist to make our customers’ complex projects simple, successful and sustainable. Ferguson is headquartered in the U.K., with its operations and associates solely focused on North America and managed from Newport News, Virginia.

United States

820 A1A North, Ponte Vedra Beach Fl 32082

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Reported issues to higher management with great detail.• Devised processes to boost long-term business success and increase profit levels.• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.• Trained new employees on proper protocols and customer service standards.• Supervised operations staff and kept employees compliant with company policies and procedures.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Directed initiatives to improve work environment, company culture or overall business strategy.• Significantly contributed to $25 million in profit in 2022 and an increase in revenue by 5.6% YOY

Ponte Vedra Beach, Florida, United States

• Monitored vehicle locations to coordinate timely arrivals.• Scheduled and organized delivery routes.• Communicated with warehouse staff to facilitate proper loading and unloading of orders.• Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.• Preserved accurate records of dispatched orders, deliveries and receipts.• Evaluated current operational processes to help develop, implement and improve practices.• Tracked and monitored vehicle performance and maintenance.• Monitored and tracked dispatch communication systems.• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.

Bella Vista, Arkansas

Responsible for developing Key Accounts throughout the US. • Provides leadership and management to ensure business plan of the company are put into practice.• Travel as needed to provide training, support, and leadership to local VJ organizations as well as to successfully meet direct sales objectives.

Bentonville, Arkansas

As a Regional Sales Manager, I developed new business, targeting customers, and proposing specialty foods products to meet their needs. I planned business development and sales programs targeted to customers to drive market share, enhance customer satisfaction, and improve profitability. I also created high-impact, high-yield sales strategies for my team to achieve immediate sales growth. A few of my top accomplishments included:● Hunted new business, growing 52% YOY through cold calls. ● Developed DSD program that generated $20K+ weekly, representing 27% YOY increase.● Placed 1 specialty food item in 2K+ stores to capture $200K+ in sales since May 2018.

United States

I was promoted overseeing specific categories (Frozen, Cooler, Beverage, General Merchandise), 16 Markets, and 205 Clubs. I sourced and allocated “must-have” products sold in manned demos at various Club locations. I also built a network of suppliers to meet Club of the Community and Diversity goals. Some of my achievements included: ● Produced $140M+ in sales with 2.37% YOY increase during 7-year tenure in role. ● Drove YOY increases in 2016 across multiple product lines, including Frozen to 96%, Cooler to 36%, Beverage to 72%, and General Merchandise to 294%.● Introduced 5 innovative programs, adding additional $2M to bottom line.● Secured $4.5M from items selected at Food Trade Shows in 2015 and 2016.