Kristen Perry Email & Phone Number

Remote

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Led the product support function (12 employees) for the OperationsAdvisor applications and oversaw client management activities for a sales base of $17M+ annual revenue.•Established the framework for product support of the OperationsAdvisor Productivity and Benchmarking tool for more than 600 subscribing members to consistently deliver the highest margin of the product portfolio.•Led a team of managers, mentored direct and indirect reports, and tracked performance metrics. Developed a high-performing team and improved KPI’s.•Delivered data management activities for the OperationsAdvisor benchmarking database including monthly data releases to include payroll, financial, billing, and workload statistics for more than 200 hospital departments.•Served as the business product owner for the OperationsAdvisor suite of products ensuring appropriate labor management principles were incorporated into the tool and fulfilled the “voice of the customer” role for product development.•Partnered with account management on product renewal strategies and sharing knowledge of the customer and account. Collaborated with account management as an escalation point of contact for client issues to ensure client satisfaction. •Developed content for Premier’s comparative labor database, created and defined new reporting departments and data submission standards and updated department based questionnaires.•Developed and delivered ongoing training curriculum and new user training. Performed web-based and live training sessions and spoke at regional and national conferences on labor management topics. Continued coursework through University of North Carolina-Charlotte focused on adult education and training delivery.•Monitored and reported service line agreements and reported to executive leadership.•Served as PMO and subject matter expert for large scale implementation project. Completed all project deliverables for the benchmarking implementation of 67 new facilities on time.

Charlotte, North Carolina Area

Managed data, resolved issues, delivered training, and maintained the Premier relationship with designated users of the system. Supervised a team and guided the day to day product support function.•Responsible for issue reporting, troubleshooting and management, quarterly benchmarking auditing, general management consulting guidance, report interpretation, and product training.•Worked with product management and development teams to apply knowledge gained as a customer of OperationsAdvisor to enhance the customer experience.

Charlotte, North Carolina Area

Provided consultative leadership to a group of healthcare providers who had agreed to collaborate with the goals of learning from each other and being able to replicate best practices in each organization to ultimately control and reduce expenses.•Managed up to 15 project teams comprised of managers and executives from multiple provider organizations to achieve objectives in operational and clinical improvement. •Managed executive expectations and carried out cost reduction efforts to meet goals set by the CEO group through influencing others to make changes that I had no authority to require implementation. •Planned and facilitated comparative data collection, analytics, and service line meetings focused on sharing best practices to meet cost goals.

High Point, North Carolina

Conducted operations improvement projects and provided general management consulting services to the assigned health system.•Provided general management consulting services across the health system to improve operating performance, improve effectiveness and efficiency, and identify cost reduction opportunities. •Counseled senior and middle managers on labor management, and coordinated implementation plans to realize goals.•Wrote certificate of need applications and created pro-forma financial analysis of new services

Roanoke, Virginia Area

Bachelor Of Science (B.S.), Industrial And Systems Engineering

Activities and Societies: Alpha Phi

Education record