Kristen Phillips Email and Phone Number

- Demonstrate effective and professional verbal and written communication skills with DRI staff and people with disabilities- Retrieve accurate and complete information from callers in order for them to be best assisted- Compose correspondence and legal documents using professional judgement as to content, and to ensure proper grammar, spelling and punctation usage- Provide job-sharing duties with others to ensure all tasks are completed in a timely manner- Manage electronic and paper file systems, office supplies and equipment for efficient workflow

- Developed measurable goals and objectives for Participants and ensured implementation of program plan and/or goals- Took account of and recorded weighable data into participant status reviews monthly- Reviewed all written communications for each Participant home and supervised rehabilitation services- 24/7 support for staff and Participants
- Conducted monthly team meetings with all staff members- Coordinated necessary service(s) for Participants to optimize available opportunities, as well as all health related appointments- Managed and mediated complaints and/or criticisms from Parents/Guardians, Participants and staff to achieve optimal quality of care- Demonstrated effective decision-making skills and exemplified superior judgment.

- Able to adapt to all customer needs and situations- Strong recommendations for full-time employment

- #1 in branch for Credit Card sales- Extremely customer focused- Searched for products to fit customer needs

- Achieved highest grossing location in the Treasure Valley- Managed expenses and labor- Responsible for following established guidelines and gathering relevant data for projects and reports- Coached and mentored 30+ team members- Partnered with District Mentor to accomplish larger company initiatives- Organized and conducted referral and walk-in interviews- Cultivated a culture of positivity and gratitude within the team- Implemented unique Café Zupas behaviors

- Trained and continual coaching of team members to keep everyone up to "Café Zupas" standards- Monitored team members productivity and cleanliness - Responsible for encouraging team energy and friendliness

- Hospitality Shift Lead and Back up Catering Coordinator- On-Site Event Organizer- Motivated team members throughout shift - Simultaneously full-time BSU student

- Worked with an Autistic young adult - Assisted with social and behavioral skills - Part-time in High School and seasonal through college