Kristen Walker Email & Phone Number

Kirkland, Wa, Us

Boston, Massachusetts, Us

Palo Alto, California, Us

Managed a 6-member SCRUM team, successfully planning and releasing B2B workload automation software● Prioritized engineering activities and programs in support of 9 separate product lines totaling $17 mil in revenue● Held Product Owner role for workload automation product with 800+ client install base● Managed risk and expectations to retain 85% customer satisfaction rate through acquisitions and organizational changes● Defined and coordinated 6-month knowledge transition and onboarding project between 3 global teams ● Championed engineering process improvements and Agile development best practices project to maximize team productivity● Collaborated with product management to define product roadmap, release planning, and communicated readiness to key stakeholders ● Coordinated with cross-functional divisions as office facilities liaison in support business level programs, including office move● Facilitated product release package code reviews and testing phases to adhere to targeted release dates● Led onboarding of an innovative new development project and resolved a series of complex technical challenges● Played key role in shifting organization development frameworks from Waterfall to Agile methodologies ● Developed an automated Continuous Integration/Delivery system to allow for continuous testing of all deliverables● Defined, tracked, and communicated key metrics and impact to management in support of business strategy

New York, Us

Managed a SCRUM team responsible for end-to-end software architecture, features, and customer defects, maintaining high level customer satisfaction through multiple company acquisitions.• Led onboarding of an innovative new development project and resolved a series of complex technical challenges• Played key role in shifting the company development framework from waterfall to agile/SCRUM methodology • Member of team that developed a new automated CI/CD system to allow for continuous testing of all deliverables• Defined, tracked, and communicated project-related KPI's to management in support of strategic decision-making• Successfully maintained product quality/continuity and high customer retention rates through multiple acquisitions

New York, Us

Guided internal engineering teams and additional staff in developing solutions for escalated client technical issues• Managed a team of 2 development engineers in resolving the most urgent and complex customer needs• Partnered with the Product Support team to define/negotiate appropriate SLA parameters for client contracts• Wrote SQL queries to provide real-time escalation report data, documentation, and statistics to management

New York, Us

Promoted to dev role in the QA team, researching client software issues and designing customized solutions• Mastered numerous QA methodologies and designed/conducted appropriate test cases for service pack releases• Reviewed escalations from the Support team, analyzed root causes, and assisted in fixing development-level issues

New York, Us

Initially hired as intern and promoted to FTE after only 3 months, specializing in customer-facing technical support• Served as the Support department’s key point of contact, developing strong teamwork and troubleshooting skills• Invited to help create, document, and test an updated QA process for a new version of the company’s software