Kristen Heinitz Email & Phone Number

• Complete program registrations, file and maintain program related paperwork, and update database of customer information• Respond to facility and program inquiries, promote use of internal and external community services, and assist patrons in use of community centre amenities• Handle all forms of payments, including cash, over the phone credit payments, rental booking payments, and subsidies• Provide general upkeep of the facility, ensure safe and appropriate use of facility by patrons, and manage use of rooms and equipment by outside rentals

Kitchener, Canada Area

• Researched bars and clubs as possible venue locations for a fundraising event• Emailed, called, and visited venues to inform them of the event details and solicit their participation in the event• Managed databases, created visit logs, and tracked venue responses• Solicited donations of silent auction prizes for a charity dinner• Input all event related information into Raiser’s Edge database

• Designed and made maps for pedestrian networks, bus stop locations, and bus routes• Drafted bus shelter installation drawings• Summarized customer complaints and identified key issues to be resolved• Used ArcGIS to analyze bus route options for maximum ridership coverage• Delivered public meeting notices and explained reason for meeting to residents• Managed and analyzed transit scheduling data

Co-op position, five terms of 4 months• Calculated project costs and maintained high cost budgets• Performed site visits to verify existing infrastructure and measure road elements• Used Geomedia to create road construction diagrams and project maps• Managed ongoing project reports and liaised with various project contacts• Assisted in road surveys with data input and organization

Graduate Certificate, Event Management

Bachelor’S Degree, City/Urban, Community And Regional Planning

• Developed urban design panels for a downtown revitalization project that was displayed and presented to the public at Kitchener City.