Kristen Morse Email & Phone Number

Cambridge, Massachusetts, United States

-Contract role focusing on trafficking for marketing department assets (product briefs, Marketo emails, PDF assets, social posts, event collateral), ensuring work reaches completion -Employed Jira for ticket intake, health, and assignment to copy editing and design teams -Managed bandwidth for internal creative team to fairly assign incoming work -Led weekly creative project check-in meetings with project management and design team

Boston, Massachusetts, United States

-Contract maternity leave coverages in marketing & social departments, covering Youtube (FidQs video series), Reddit, social content (across LinkedIn, X, Facebook, Discord), large scale video + subsequent assets -Employed Jira (Agile methodology), Workfront ticket software, and Google Suite to track projects to completion -Ensured daily status sync across projects and team members, contributed to new process development -Trafficked paid media buys via partner Havas, updating spec sheets and coordinating delivery

Boston, Massachusetts, United States

-Managed day to day workflow for Cox Automotive email workflow and Vytalogy creative tile updates -Began development of agency process overhaul plan (using a combination of Asana + Smartsheet, creative planning calendar, and daily hot list) -Managed monthly paid social ads and website updates for sportswear client (Craft) -Mentored account coordinator in project management processes to ensure seamless -Developed website, video series, and suite of assets for EdInquiry’s Massachusetts Biggest Winner Math Challenge summer math camp -Managed process of updating logo + suite for Amesbury High School

Boston, Massachusetts, United States

-Manage day to day operations and project plans for four key Healthcare accounts under Novartis (Kisqali, Ilaris, PROS, Established Medicines) -As central point of contact for project planning, ensure all creative work, legal submissions and approvals, schedules, and internal milestones flow between departments in order to stay on time -Manage internal reporting system for each retainer and project, updating retainer status monthly in partnership with finance department -Serve as point person for 6 agency creatives to manage bandwidth -Mentor associate account executives within assigned accounts, manage daily workload and give feedback -Work across operations team members to update internal processes and workflow -Build yearly staff plans in accordance with SOW planning in partnership with Account Directors

Boston, Massachusetts, United States

-Served as point of contact for clients such as Amazon, Disney, Sony Music, Fender, and more; provided cost estimates for creative projects -Assigned projects (digital, OOH, and web) for the verylike creative team based on designer preference, skillset, and workload -Tracked project status to completion; updated client-facing system to ensure budgets, hours, and pricing synced correctly -Ensured client satisfaction with final deliverables -Achieved record months of design revenue (November 2020; March 2021)

Greater Boston Area

• Prepared customers to travel (via phone, chat, and email service) while developing problem solving skills in real time to solve travel disruptions • Contributed to company net promotor score through experience with emergency support line for time sensitive issues, owning departures to ensure complete travel readiness, and developing true product expertise for a seamless customer experience • Collaborated closely with flights, operations, sales, product development, and marketing departments to increase communication between aspects of business operations • Handled escalated situations on the phone with customers, acting as supervisor to solve customer concerns; led small groups of staff to foster community and grow team culture

Chestnut Hill, Ma

Created Lobby TV slides, posters, and flyers (Adobe InDesign, Photoshop, & Illustrator); took photos for BC Rec Summer Camp and other program events; edited BC Rec website (Adobe Experience Manager); fulfilled other marketing assignments as needed

Brookline, Ma

Planned and organized company networking events and meetings; completed projects for sales team on Salesforce; completed company mailings (including posters, magazines, and campaign materials); created graphs concerning the information security industry

Chestnut Hill, Ma

Coordinated photo, video, and design teams and content; employed WordPress, proofread articles, scheduled article posting and adhered to deadlines to ensure coverage of each section; reviewed copyright details for use of stock photos

Belmont, Ca

Organized and facilitated Impact Player Summit in Irvine, CA; assembled Talent Review Packages for Chief People Officer; created a more prominent social media presence; organized and attended seminars for high school interns.

Stokes Hall, Bc

Assisted in day to day office duties, including answering phone calls related to the office-run orientation and retreats, greeting at the front desk, and helping with anything that needs to be done to make sure the office runs smoothly. Completed office projects such as a video montage, an advertising flyer, and photographing office events.