•Supports specific SI partner's incorporation of database into their global data, analytics and GenAI strategy•Collaborates with global AWS specialist GTM’s to align partners with regional sales priorities•Manages business and technical education plans for partners to accelerate their database service offerings

•Managed Medallia's Public Sector Partner Success and Expert Service team members focused on helping Medallia's partners implement, manage and scale their Medallia portfolio•Managed budget codes and resources associated with partner-led accounts•Collaborated on go-to-market partner strategy development with alliances, sales and marketing teams•Led cross-functional teams on strategic business objectives like deal review, and partner joint solution builds•Supported partner-led customers on achieving Authority to Operate status with government agencies•Led training sessions and networking events to support partner growth and development

•Oversaw relationship with established public sector partners to ensure end customer success•Led strategic planning sessions for senior customer leaders within partner-led accounts•Supported partners in joint sales and enablement efforts•Identified opportunities to right-size expert service hours on partner contracts •Provided expert guidance on Medallia capabilities to public sector partners and customers •Identified opportunities for operational improvement, and led cross-functional teams to implement those solutions

•Secured the largest contract renewal in one quarter of Medallia's 2022 fiscal year•Renewed and expanded public sector accounts •Created an Authority to Operate Playbook to help Federal customers and prospects navigate the ATO process•Served as moderator for a government customer session at Medallia’s Experience conference in Spring 2021•Collaborated with implementation partner stakeholders to ensure joint partner and customer success•Continuously monitored customer account health to ensure program success •Created scalable solutions to fix challenges across the public sector customer ecosystem•Developed strong cross-functional relationships within Medallia and across the customer and partner ecosystem •Participated in the FedRAMP process from initial Medallia application through JAB award•Appointed to Medallia’s COVID-19 task force in Spring 2020•Attended Medallia’s 2019 President’s Club

•Founding member of Medallia's public sector team•Created marketing materials for public sector team including event promotions and nurture campaigns•Led product demonstrations for customers, partners and prospects•Created and executed a prospecting strategy for federal government agencies and education institutions •Planned events for Medallia Public Sector clients, partners and prospects•Medallia® Operational CEM Certified

Kristen Marshall serves as a dedicated consultant for Academic Performance Solutions (APS) at EAB. In this role, she manages a team that works closely with members to ensure the analyses and insights shared through the APS partnership are addressing key questions and supporting institutional strategy. Kristen brings a dedication to developing a deep understanding of member priorities and challenges to the partnership, along with a commitment to ensuring APS is providing actionable decision-support information to campus leaders. Kristen’s expertise in both change management and big data consulting result in her serving as a trusted adviser to senior academic leaders focused on enacting change at their institution.

Community College Executive Forum

Gallup Education PracticePartnered with both Higher Education and K12 clientsTop 7 Clifton Strengths: Achiever, Individualization, Input, Context, Maximizer, Learner, and Focus•Received Gallup All-Star awards in November 2014 and 2015 for the Gallup Student Poll•Consulting topics: hiring for talent, building engagement, Gallup Student Poll, Strengths-based development•Project Manager for the 2015 Gallup Student Poll•Created and executed a Gallup Student Poll marketing plan that included digital and traditional strategies•Doubled online participation in the national Gallup Student Poll within two-survey administrations•Created sales packages and marketing materials for Gallup Student Poll products•Increased Gallup Education Consortium revenue by 20% in 2014•Advised online learners on Strengths-based education certification pathways•Hosted webinars for a national K12 audience•Managed client relationships from inbound sales lead through contract completion•Wrote winning request for proposal responses•Completed Accelerated Strengths Coaching course

-Designed, developed and delivered educational materials-Collaborated with teachers at BASIS DC and at other BASIS schools-Taught 6th Grade US History-Compiled educational materials for classroom use

-Taught American History, Government, World History I, and World History II-Site coordinator for online classes through Apex Learning Spring 2011-Participated in a distance learning program with the Office of the State Superintendent of Education Spring 2010-Started a family literacy hour for students and their children-Wrote grant on behalf of the school for additional school funding-Served on school committees: Behavior Management, Long-term School Restructuring, Testing and Advisory -Planned and oversaw Social Studies Department meetings-Certified secondary social studies teacher in the District of Columbia

-Interacted with conference sponsors and exhibitors-Utilized databases to create marketing distribution lists for ACLI conferences-Managed all conference CLE and CPE applications and accreditations -Assisted with on-site conference logistics

-Researched policy and client issues-Made travel arrangements -Maintained conference room schedule-Assisted lobbyists with miscellaneous projects