Kristen Ross Email & Phone Number

Cary, Nc

Coordinated internal requests for Federal Sector Employment Support. Provided comprehensive feedback on federal resumes and advised current and former Service Members and Spouses on federal job search strategy and federal hiring practices. Worked with the Federal Sector Program Manager to create and implement an online learning platform to educate clients on the intricacies of federal hiring. -Managed Federal Sector Program requests for resume consultations and federal career counselings; reviewed client objectives and coordinated federal resume review requests to appropriate Federal Review Team members -Reviewed client documents and provided comprehensive feedback both over the phone and email to clients on federal resume best practices, federal hiring practices, and federal job search strategy; averaged 28 resume reviews per month-Collaborated with the Federal Sector Program Manager to create and facilitate a virtual training program through Litmos LMS, leveraging limited resources to increase program capacity-Outlined training program goals and developed curriculum designed to reach clients at different stages in the federal hiring process-Created a variety of curricular materials including instructional videos, graphics, assessments, and dynamic information pages using Adobe Creative Suite products and iMovie-Developed specialized HTML pages to provide dynamic learning modules to clients-Conducted regular updates of material to reflect federal hiring process changes and client feedback-Facilitated traditional classroom workshops and virtual workshops on Federal Employment and Federal Resume Writing-Presented workshop content on Federal job search strategy, navigating USAJobs.gov, federal resume requirements and best practices, and federal hiring practices-Worked one-on-one with participants to answer questions on individual job search challenges and how to develop a robust federal resume

Raleigh-Durham, North Carolina Area

Conducted detailed intakes/assessments over the phone and in person, developed a job search strategy for assigned Service Members, and provided professional crafted and revised resumes in accordance with program standards. Provided specialized and tailored career counseling and support throughout job search and pre-employment process.-Crafted and revised over 415 resumes resulting in over 250 confirmed hired military members in desire field of interest -Led and supported over 25 Veteran Transition Workshops and employment events throughout the East Coast – primarily point of contact for North Carolina and Virginia region-Provided same day resume service for over 200 personnel; instructed classes on resume writing, networking, and interviewing techniques-Point of Contact for workshop coordination and logistics; worked directly with site managers and participants to address all issues and concerns-Established a partnership between Hire Heroes USA and the USO of North Carolina to support quarterly USO Warrior and Spouse Resets-Facilitated workshops to provide content to promote new inter-organizational collaborations-Played a pivotal role in the Raleigh Office being selected as the inaugural Office of the Year for 2014 and 2015-Maintained quality, accuracy, and privacy of assigned Veteran information in the Hire Heroes USA content-management system for 600+ accounts -Conducted periodic follow up with assigned veterans in order to give additional assistance and remain apprised of veteran job search status-Served as IT specialist for the Raleigh, NC office; troubleshot issues with programs, accounts and connectivity; reimaged and setup computers for new employees; and maintained office equipment inventory-Collaborated with senior level management to continually improve and develop Hire Heroes USA Services to include workshop presentation and online registration

Durham, Nc

Coordinated and managed an internship program of up to 30 students annually for a nonprofit organization focusing on math, science and computational science education. Planned and organized events for students locally and cultural events for participants in international workshops. Developed and implemented lesson plans for workshops locally and internationally.✪ Oversaw the application, interview and hiring of each intern; matched each student with a mentor based on available projects that best suited students’ ambitions and staff need✪ Evaluated budgets and available projects to determine how many students the internship program could support yearly ✪ Reviewed and selected applicants for international workshops for American Educators in collaboration with, and hosted in Ireland, Colombia and Thailand; planned cultural activities for participants to bring international experience back to classrooms✪ Directly mentored 6 high school and college students in graphic design and curriculum development for summer workshops✪ Coordinated Service-learning interns in conjunction with APPLES Service Learning at the University of North Carolina at Chapel Hill and Duke Engage at Duke University ✪ Evaluated interns for project completion, skill development, peer-mentoring, and general office etiquette

Durham, Nc

Developed and implemented communications’ strategies in both traditional media and social media. Organized and released announcements to local news outlets and various higher educational institutions. ✪ Developed press releases for new opportunities available to undergraduate and graduate students through Shodor and other affiliated universities✪ Managed and utilized Facebook, Twitter, and YouTube to engage middle school and high school students✪ Served as the managing editor to the Journal of Computational Science Education; prepared and released issues annually✪ Mentored a service-learning student in conjunction with the School of Journalism and Mass Communication at the University of North Carolina at Chapel Hill in social media planning, writing press releases, and working on a deadline

Durham, Nc

Developed a blog including content, direction, and front-end web design. Wrote and developed quarterly newsletter; prepared newsletter for dissemination to students, family, and organizational partners.✪Assisted in Computational Modeling workshops for West Virginia's Math and Science Governor's School students. ✪Assisted in developing workshop content and presenting information and activities to summer workshop students in Durham, NC

Master Of Public Administration (Mpa), Non-Profit/Public/Organizational Management

Bachelor Of Arts, Journalism And Mass Communication (Advertising)