Lead, develop, and inspire a team of HR professionals (may include leading and managing other HR Business Partners) in a high growth, rapidly changing environment.Demonstrate the ability to understand business goals as well as design and implement new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company.The desire and ability to be an influential and credible senior HR leader within the team, including setting the tone, agenda, and direction of the HR team and providing the necessary support, follow up, and leadership to ensure the team achieves desired results.Understand the entire talent system and each stage of the employee lifecycle and applies that understanding to craft integrated solutions that are thoughtful and reinforced by upstream and downstream talent programs.Solutions focused and comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions.Demonstrate bias for action, stellar work ethic, and desire to achieve excellence.Operates with autonomy and discretion; A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement.Experience with rapid and complex changing work environment.Ability to support a 24/7 environment that has multiple shifts and a significant staffing ramp during our seasonal peak in the fourth quarter. Directly lead a team of 9 HR professionals supporting 1,595 hourly associates, 81 hourly leaders, and 94 salaried leaders.Directly supported 2 regional operations managers.

Demonstrate a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations.Lead and develop a team of HR professionals in a high growth, rapidly changing environment.Create a positive work environment with ownership over the culture of the building and region I support.Work in an environment which demands strong deliverables along with the ability to identify problems and create mechanisms to proactively resolve them.Maintain effective internal and external customer service focus.Understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company.Understand the entire talent system and each stage of the employee life-cycle and applies that understanding to craft integrated solutions that are thoughtful and reinforced by upstream and downstream talent programs.Interface at all levels of the organization.Operate with autonomy and discretion.Successfully monitor the "pulse" of the employees to ensure a high level of employee engagement.Support a 24/7 environment that has multiple shifts and a significant staffing ramp during our seasonal peak in the fourth quarter. Supported a headcount of 500+ employees, 18 hourly leaders, and 23 salaried leaders.

Worked with a team of hourly and senior PXT employees in creating a best in class employee experience.Fostered and role modeled an environment of inclusion for all employees.Advocated for employees’ success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are.Equitably exercised high-judgment, managed through ambiguity and served as first point of escalation for employee concerns.Created and drove an active approach to impact change and innovation around employee engagement.Promoted adoption of technology, self-service, change management and continuous improvement.Supported employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services.Provided effective internal and external customer service with focus on strong communication and business acumen.Coached, developed and supported leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables, training, and performance management.Collaborated with multiple levels of the organization ranging from front-line employees to senior leaders.Influenced and guided partners to prioritize employee experience and customer obsession when innovating.Used data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.Proactively managed professional and personal development through continuous learning and training.Lead Regional initiatives and created mechanisms to support attendance management and training for operators around effective coaching conversations.

Oversee all day to day operations including: directing staff and managing a wide variety of projects, scheduling events, utilizing CRM to improve business relationships with customers, establishing routines and customer service standards for team, acting as a liaison for employees on (as well as processing) payroll, benefits and HR issues in partnership with Gusto, assisting with game and set design, general maintenance, and electronics troubleshooting and repair.Career highlights: Created best practices and manuals for employee development, staffing, hiring, and training. Developed Core Roles and Responsibilities to set clear expectations for employees, and ensure their performance aligns with business standards. Automated scheduling and supply ordering. Launched communication portals to strengthen employee knowledge of company direction and promote collaboration.

Oversaw all day to day operations for the salesfloor and front end with a team of 110 hourly employees and 6 team leaders. Including: driving positive sales metrics and guest service metrics, interviewing, recruiting, developing, and performance managing team members and leaders, analyzing schedules and business routines to identify growth opportunities and improve results. Seen as area leader for leadership development and training: on-boarded and trained 3 Executive Team Leads. Successfully ran holiday mass hire, including: screening applicants, interviewing, and on-boarding over 50 new team members.

Mastered multiple roles in my tenure including: guest experience, merchandising apparel, hardlines, grocery, logistics, and human resources. Career highlight: creating and facilitating a course on engagement for peers. This course taught them their strong suits and how to utilize them to create a team that is committed to results and bought in to the success of the entire team; coaching and inspiring team members and elevating individual skill sets. Trusted to create and pilot new in-stocks initiatives, training programs and developmental roles.

Responsible for supply orders and organization, oversaw customer service results, completion of daily cleanliness tasks, cash handling procedures, and development/training of fellow team members.