Kristen Reed Email & Phone Number

Truro, Ma, Us

Cambridge, Ma, Us

Provincetown, Massachusetts, United States

• Oversee all facets of daily operations at a historic inn known for its cozy beachside ambiance, ensuring efficient check-ins/check-outs, high guest satisfaction, and impeccable property maintenance. Deliver outstanding customer service, swiftly addressing inquiries and complaints, and fostering a welcoming atmosphere for all guests. Manage, train, and schedule a diverse team to uphold superior service standards and operational efficiency. Administer financial aspects, including budgeting and cost control, to enhance profitability and maintain the inn's historic integrity.• Develop and implement a capital improvement budget and a reserve budget for essential upgrades, addressing the challenges of managing an older property with outdated infrastructure.• Lead the repair of the 50-year-old alarm system by researching necessary updates, managing a competitive bidding process, and selecting the best contractors based on cost and quality.• Manage the execution of repairs and upgrades, ensuring compliance with legal and regulatory safety standards.• Successfully doubled occupancy through strategic marketing improvements by overhauling the website and incorporating original photography.

Asheville, North Carolina, United States

• Directed wholesale operations for a B Corp-certified, bean-to-bar chocolate company emphasizing ethical sourcing and artisanal products. Enhanced client relationships and expanded business opportunities, collaborating closely with the sales team to ensure order accuracy, inventory management, and prompt delivery. Developed marketing initiatives and promotional strategies to boost brand visibility and sales. Leveraged market research and data analytics to optimize sales strategies and product offerings, while delivering outstanding customer service and issue resolution.• Generated hundreds of thousands of dollars in sales through key accounts including Whole Foods, Poppy Popcorn, Dan Richards, and The Biltmore Estate.• Developed and executed wholesale strategies to expand market reach, targeting key retailers and distribution partners to drive revenue growth.• Identified inefficiencies in order tracking, inventory management, and team communication, leading a project to evaluate and implement a new centralized software platform for operational improvement.• Developed and implemented new policies and training sessions for order fulfillment and inventory management to ensure effective use of new systems.• Established new business accounts and and partnerships, laying the groundwork for further expansion despite the short tenure interrupted by Hurricane Helene.

Truro, Massachusetts, United States

• Served as Chair, Vice Chair, and Clerk on the five-member Select Board, overseeing town governance, fiscal management, and policy execution. Led key hiring processes for the Town Manager and Police Chief, and supported the Fire Chief in assessing emergency services, strengthening leadership across town departments. Promoted transparent communication and public participation in local governance to enhance community engagement.• Negotiated and approved municipal budgets, aligning financial objectives with town priorities to ensure responsible resource allocation for services and infrastructure. Introduced SMART goal-setting criteria to improve governance and integrate community feedback.• Recognized as one of the youngest individuals in Massachusetts history to serve as Vice Chair and Chair of a Select Board, demonstrating a commitment to leadership and effective governance.• Managed the town’s COVID-19 response, implementing protective measures to safeguard residents and mitigate virus spread.• Led the development of 39 affordable housing units through the Cloverleaf project, addressing a critical housing shortage.• Authorized the town’s eminent domain acquisition of the Truro Motor Inn property for future development.• Worked with voters and the Planning Board to implement short-term rental regulations, capping permits at two per person and prohibiting corporate or fractional ownership to protect local housing availability.• Advanced a long-delayed warrant article for the construction of a new Department of Public Works facility, a project in discussion since 2008.• Advocated for environmental and infrastructure projects, such as the Pamet River restoration, tide gate/culvert repairs, to support local ecosystems.• Led regional collaborations on shared municipal services and successfully negotiated a 10-year Comcast contract.• Coordinated beach safety and shark mitigation efforts with the Cape Cod National Seashore to enhance visitor safety.

North Truro, Ma

• Oversaw daily operations at a premium chocolate manufacturer. Directed retail, wholesale, and event functions, enhancing customer service and business efficiencies. Expanded wholesale distribution, maintained key partnerships, and managed product procurement aligned with brand values. Spearheaded HR activities, promoting staff development and a strong organizational culture. Actively engaged in cacao sourcing trips to ensure quality and ethical practices.• Pivoted business strategy during the COVID-19 pandemic by leveraging online platforms, and strengthening customer relationships, achieving the highest profitability in company history despite a decline in traditional retail sales.• Grew the company into a recognized name in the specialty food and craft chocolate industry, earning accolades such as Food and Wine Magazine’s "50 Best Chocolate Makers and Shops in the U.S." and a 2020 Good Food Award.

Cape Cod

• Delivered high-quality patient care in home healthcare, hospital, and nursing facility settings, enhancing patient comfort and dignity. Aided healthcare professionals in making informed decisions for patient care. Collaborated effectively with nursing and healthcare teams to implement care plans, monitor and report changes in patient conditions, and ensure a supportive and safe environment.• Delivered compassionate end-of-life care, providing physical, emotional, and spiritual support to patients and their families, ensuring comfort and dignity during their final days.• Demonstrated strong emotional resilience when supporting patients and families through difficult end-of-life situations, utilizing training in compassionate care and communication to create a comforting and supportive atmosphere.

Truro, Massachusetts, United States

Wellfleet, Massachusetts, United States

Philadelphia, Pennsylvania, United States

• Served as a Marketing & Graphic Design Assistant for the TRiO Talent Search program, supporting educational outreach initiatives through the development and execution of marketing strategies. • Responsibilities included creating visually engaging content for digital and print platforms, managing social media channels, and assisting with event promotion and outreach campaigns. Collaborated with a diverse team to promote TRiO’s mission of educational access for underserved communities.

Philadelphia, Pennsylvania, United States

• Served as an External Affairs Assistant for the Wharton School External Affairs department, supporting fundraising and donor relations through meticulous data management and reporting. • Responsibilities included maintaining a confidential donor database, processing gifts, managing data for fundraising programs, and assisting with program research and reporting. Collaborated with internal teams to ensure efficient donor engagement and support the University's mission.

Philadelphia, Pennsylvania, United States

• Served as an Executive Assistant at the Abramson Cancer Center, providing high-level administrative support to the leadership team and facilitating smooth operations within the center. • Responsibilities included managing schedules, coordinating meetings, handling confidential documents, and supporting communication, project management, and development efforts. • Collaborated with internal departments, external stakeholders, and the development team to support fundraising and outreach initiatives that furthered the center's mission of cancer research and patient care.

Wellfeet, Ma

FarmMaid Foods was the innovative creation of the FarmMaidens, sisters Kristen and Katie Reed. After thriving on a raw food lifestyle, they were inspired to share the transformative benefits of a raw food diet, promoting optimal health and longevity to others.