Kristen Schumm Email & Phone Number

Phoenix, Arizona, United States

• Managed Windows and MacOS endpoints using Microsoft Endpoint Manager (Intune) in an Azure AD environment• Implemented AutoPilot enabling zero-touch provisioning modernizing the OOBE for users• Packaged and deployed applications • Evaluated software titles based on type and existing usage to make applications available through the Company Portal providing self-service options for approved applications• Implemented Patch My PC for third party patch management through Intune• Used proactive remediation scripts to manage and monitor Dell BIOS updates to address security vulnerabilities• Windows 10 servicing• Primary technical resource on projects to upgrade all endpoints to Windows 11 and improving the end user out of box experience for new device deployments• Mentored desktop technicians• Created process documentation• Established standards and policies to ensure consistent user experience• Managed security settings via configuration profiles and Endpoint Security settingsPackaged applications for deployment through Intune using the PowerShell App Deployment Toolkit and the Win32 Content Prep Tool

Phoenix, Arizona

System Center Configuration Manager AdministrationOperating System Deployment of Windows 7 and Windows 10Creating and maintaining base metal deployment task sequencesProviding 3rd level support and mentoring of the Desktop TeamSoftware install repackaging using AdminStudio, Orca and PowerShell App Deploy Toolkit

Scottsdale, Az

System Center Configuration Manager Administraor

Scottsdale, Az

Maintenance of Global Dell X-ImageDesign and maintenance of global image through ConfigManager OSDSCCM Implementation Project LeadSCCM Administrator

Phoenix, Arizona

- Troubleshooting Windows Server 2000, 2003 and 2008 in an Active Directory 2003 environment supporting approximately 2500 users in four states- Performed basic administrative tasks in Exchange Management Console- Provided Junior Administrator level support for Windows server, Citrix Metaframes and Virtual Machines using VMware- Test and deploy Microsoft updates via Windows Server Update Services 3.0- Monitored and resolved issues with volumes and snapmirror relationships on NetApp filers.- Created knowledge repository for Infrastructure Tech III group using OneNote- Provided 2nd level support for Dell Desktops, Laptops, Printers and Wyse Terminals- Reviewed business needs and set desktop and laptop standards when new models were released- Developed Windows XP images with Ghost and Windows 7 using ImageX

Provided technical assistance to Dell consumer customers via phone and remote assistance softwareCreated process documentation and presentations for new hire training and rollout updates

Starting and monitoring backups, cleans and maintenance jobs on a Tandem New hire training

Develop, document and implement IT proceduresSupport approximately 40 desktop users and 25 offsite notebook usersHP Pavilion 2nd Level Support Agent, MCIWorldcom