Todd 'Aj' Cassak Email & Phone Number

Phoenix, Arizona Area

Contracted in April-October 2019 through VincentBenjamin, and hired on as a Full Time Employee in October 2019. Promoted to Technical Support Engineer II in May 2021. Supporting Transact brand software and hardware and minor support of the software and hardware of other systems that connect with it. Our systems work with Entrust DataCard, Assa Abloy, Lenel S2 Security, and many others. Transact believes in constant training and learning in a positive atmosphere centered around team work. Loving every minute of it. More to add later ...

Phoenix, Arizona Area

1 of 5 IT staff for a non-profit organization supporting up to ~200 staff, ~3,000 Case Managers & ~75,000 Clients.Provided Phone/Desktop/Server Support to internal staff in up to 20 locations covering 3 states and phone support to external clients with multiple web portals. Software support included Windows (Client & Server), MSOffice 2007-2013, SAP BusinessOne, SentryFile, ManageEngine's ServiceDesk+, Norton Ghost, EaseUS and about ten Custom internal programs. Minor support of Cisco ASA Gateways, Netgear Firewalls, Barracuda Web Filter, Edgewave Secure Email & SPAM Filter, Honeywell Barcode Scanners, Topaz Signature Pads, Apple iPads & mobile devices. Worked with vendors for hardware & software support. Obtained quotes for cost effective equipment purchasing & handled RMA's. Served as On-Call support for onsite 24/7/365 Laboratory.• Setup & supported 8 Physical hosts & ~30 Hyper-V Virtual Machines running Win Server 2003–2016 DC.• Managed I/M/A/C in Active Directory, DNS, DHCP, Exchange, File & Print Sharing & Skype for Business.• Setup & supported backups systems to multiple Buffalo & Synology NAS units using Veeam & Bvckup2.• Setup & supported Symantec & Malwarebytes Anti-Virus Protection servers, both OnPrem servers & Cloud.• Setup & supported Client Lenovo Desktops, HP Laptops, MS Surfaces running Win Pro XP, 7, 8.1, & 10.• Supported company web site (Drupal & WordPress) for three years until dedicated web designers were hired.• Supported & maintained Building's Alarm System & Linear's FOB/Code Access for Building security.• Supported Mobotix & HIKSystems NVR Security Camera Systems for use with TV’s and phone systems• Supported RingCentral (Cloud) & Mitel VoIP based phone systems (IAAS), both Voice & Messaging servers.• Supported Ricoh, Xerox & Canon Copiers, HP Printers, Zebra & DataMax Label Printers & Panasonic Scanners.• Remote connected and/or traveled on site for staff support or to roll out new hardware.(More info on my Resume site.)

Scottsdale, Az

Performed first level troubleshooting support for Go Daddy products and services to the general public. Assisted teammates and other staff with training, organizing of references, and introduction of new resources. Consulted with customers to verify their needs to ensure the proper purchasing and setup of their products. Processed orders, refunds, and account management for strategic financial planning for long-term savings. Built a temporary internal reference site for new hires and team members.* * (I moved to GoDaddy.com for an entry level sales/support position, because I needed a Second Shift schedule. My son was hospitalized for 3 months and returned home at that time and this permitted me to assist with his care and recovery during the day after his release.) * *

Phoenix, Arizona Area

Performed first level desktop & System Admin Tech Support and provided software & hardware product research. Traveled to Remote Sites, Coordinated with field technicians, Managed the return and tracking of repairs to manufacturers for our clients. Supported Sales Staff, Management & Owners with smart phones (Samsung & HTC) with Exchange connectivity. Assisted office staff with training, invoicing, paperwork and collections. Restructured inventory system and implemented the transition to a new financial software, through designing and training.• Handled M/A/C within Active Directory & maintained user accounts within Exchange.• Maintained and configured server backups to Synology NAS unit, External Hard Drives & Tape.• Negotiated contracts and worked with vendors for product purchases and third party support.• Minor support of outsourced IP based phone system and its Linux based server.• Minor support of Lanier copier and numerous HP laser printers, both B&W and Color.• Supported and trained customers on Amano McGann "iParc Professional" revenue software.• Supported and trained customers on Dedicated Micros & Axium security video capture.• Created technical documentation, guides, manuals and informative wire diagrams.• Built their company web site to their specifications. (Has since been replaced...)• Installed and implemented their financial upgrade from MAS90 to QuickBooks Enterprise Solutions.• Implemented their Virus Protection upgrade from Trend Micro to Sunbelt's Vipre.

Scottsdale, Az

Internal corporate transfer from Collins College to start up & maintain student laptop program and backup & assist Senior I.T. Systems Administrator. Supported Apple, Dell, PC-Cloned computers, HP printers and Konica/Minolta high-end copiers, for OS, software and hardware. Ran Network & Server backups to Tape for archiving. Created Photo ID Badges for Students & Staff.• Handled M/A/C within Active Directory & maintained user accounts within Exchange.• Assisted instructors and students with printer and network access and configurations.• Negotiated contracts and worked with vendors for product purchases & third party support.• Supported local software: analysis and research, trouble-shooting, and minor training.• Created technical documentation, manuals, informative posters, and software images.• Maintained requests for hardware upgrades, repairs, and follow up information.• Managed the Laptop Help Desk and organized their processes and documentation.• Video taped events and turned them into DVD’s and computer-based videos for demos.• Photographed people for awards/presentations/events and touched up / cleaned photographs.

Tempe, Az

Provided technical support and maintained approximately 400 desktop computers and 600 student laptops on two campuses in different cities. Managed inventory, classroom layouts, and logistics. Supported Apple, Dell, Gateway computers, HP Printers, and Toshiba high-end copiers. Internal corporate transfer to Scottsdale Culinary Institute to start up student laptop program.• Managed the Laptop Help Desk and organized their processes and documentation.• Assisted instructors and students with printer and network access and configurations.• On-call as a contact person for every department for CB Document Solutions, A.O.T. & Infincom.• Negotiated contracts and worked with vendors for product purchases & third party support.• Supported local software: analysis and research, trouble-shooting, and minor training.• Created technical documentation, online manuals, informative posters, and software images.• Managed safety and security through cable management and theft preventive measures.• Maintained requests for hardware upgrades, repairs, and follow up information.• Redesigned and maintained school maps and designed furniture & room layouts for efficiency.• Was Awarded "Employee of the Month" for outstanding Performance and Team Work.

Phoenix, Arizona Area

Help Desk Phone Support for the Paramount Pictures Studios and TV Stations across the United States. Provided analysis, trouble-shooting, problem solving, minor training, and other technical support to Paramount Pictures with Apple, Compaq, IBM, HP, and Dell hardware (desktops, laptops, printers).• Supported standard software; analysis and research, trouble-shooting, and minor training.• Supported 50+ custom and proprietary software run from a Mainframe or AS/400 system.• Coordinated M/A/C between the Desk Side Technicians and the System Administrators.• Maintained Novell Network as Admin, providing password resets and allocating limited user space.• Maintained requests for hardware upgrades, repairs, and follow up information.

Phoenix, Arizona Area

This was a six-month contracted position for On Semiconductor. Ran the Computer Redeployment Center, handling equipment for the Desktop Technicians to support corporate clients. Managed inventory of parts and equipment; including Apple, IBM, HP, Compaq, Toshiba, Dell. Handled documentation, organization, testing, repairs, sales, customer service, and security.

Tempe, Az

Help Desk Phone Support for corporate accounts, such as Motorola, Paramount Pictures, Allergan and iPhysicianNet. Provided analysis, trouble shooting, problem solving and other technical support on equipment made by Apple, IBM, Hitachi, Dell, HP and Compaq (desktops, laptops and printers). Vanstar was purchased by Inacom.• Supported file sharing and other software; local, server based and mainframe.• Maintained requests for hardware upgrades, repairs and follow up information.• Was given a "Team Work Award" for outstanding Performance and Work Ethics.