Todd 'Aj' Cassak Email & Phone Number

Phoenix, Arizona Area

Contracted in April-October 2019 through VincentBenjamin, and hired on as a Full Time Employee in October 2019. Promoted to Technical Support Engineer II in May 2021. Supporting Transact brand software and hardware and minor support of the software and hardware of other systems that connect with it. Our systems work with Entrust DataCard, Assa Abloy, Lenel.

Phoenix, Arizona Area

• 1 of 5 IT staff for a non-profit organization supporting up to ~200 staff, ~3,000 Case Managers & ~75,000 Clients.Provided Phone/Desktop/Server Support to internal staff in up to 20 locations covering 3 states and.
• Setup & supported 8 Physical hosts & ~30 Hyper-V Virtual Machines running Win Server 2003–2016 DC.
• Managed I/M/A/C in Active Directory, DNS, DHCP, Exchange, File & Print Sharing & Skype for Business.
• Setup & supported backups systems to multiple Buffalo & Synology NAS units using Veeam & Bvckup2.
• Setup & supported Symantec & Malwarebytes Anti-Virus Protection servers, both OnPrem servers & Cloud.
• Setup & supported Client Lenovo Desktops, HP Laptops, MS Surfaces running Win Pro XP, 7, 8.1, & 10.

Scottsdale, AZ

Performed first level troubleshooting support for Go Daddy products and services to the general public. Assisted teammates and other staff with training, organizing of references, and introduction of new resources. Consulted with customers to verify their needs to ensure the proper purchasing and setup of their products. Processed orders, refunds, and.

Phoenix, Arizona Area

• Performed first level desktop & System Admin Tech Support and provided software & hardware product research. Traveled to Remote Sites, Coordinated with field technicians, Managed the return and tracking of repairs to.
• Handled M/A/C within Active Directory & maintained user accounts within Exchange.
• Maintained and configured server backups to Synology NAS unit, External Hard Drives & Tape.
• Negotiated contracts and worked with vendors for product purchases and third party support.
• Minor support of outsourced IP based phone system and its Linux based server.
• Minor support of Lanier copier and numerous HP laser printers, both B&W and Color.

Scottsdale, AZ

• Internal corporate transfer from Collins College to start up & maintain student laptop program and backup & assist Senior I.T. Systems Administrator. Supported Apple, Dell, PC-Cloned computers, HP printers and.
• Handled M/A/C within Active Directory & maintained user accounts within Exchange.
• Assisted instructors and students with printer and network access and configurations.
• Negotiated contracts and worked with vendors for product purchases & third party support.
• Supported local software: analysis and research, trouble-shooting, and minor training.
• Created technical documentation, manuals, informative posters, and software images.

Tempe, AZ

• Provided technical support and maintained approximately 400 desktop computers and 600 student laptops on two campuses in different cities. Managed inventory, classroom layouts, and logistics. Supported Apple, Dell.
• Managed the Laptop Help Desk and organized their processes and documentation.
• Assisted instructors and students with printer and network access and configurations.
• On-call as a contact person for every department for CB Document Solutions, A.O.T. & Infincom.
• Negotiated contracts and worked with vendors for product purchases & third party support.
• Supported local software: analysis and research, trouble-shooting, and minor training.

Phoenix, Arizona Area

• Help Desk Phone Support for the Paramount Pictures Studios and TV Stations across the United States. Provided analysis, trouble-shooting, problem solving, minor training, and other technical support to Paramount.
• Supported standard software; analysis and research, trouble-shooting, and minor training.
• Supported 50+ custom and proprietary software run from a Mainframe or AS/400 system.
• Coordinated M/A/C between the Desk Side Technicians and the System Administrators.
• Maintained Novell Network as Admin, providing password resets and allocating limited user space.
• Maintained requests for hardware upgrades, repairs, and follow up information.

Phoenix, Arizona Area

This was a six-month contracted position for On Semiconductor. Ran the Computer Redeployment Center, handling equipment for the Desktop Technicians to support corporate clients. Managed inventory of parts and equipment; including Apple, IBM, HP, Compaq, Toshiba, Dell. Handled documentation, organization, testing, repairs, sales, customer service, and.

Tempe, AZ

• Help Desk Phone Support for corporate accounts, such as Motorola, Paramount Pictures, Allergan and iPhysicianNet. Provided analysis, trouble shooting, problem solving and other technical support on equipment made by.
• Supported file sharing and other software; local, server based and mainframe.
• Maintained requests for hardware upgrades, repairs and follow up information.
• Was given a "Team Work Award" for outstanding Performance and Work Ethics.