Worked in a number of units ranging from £20k to £45k average weekly sales. Responsibilities include relief pub management for other units on the area, recruitment, training, disciplinary procedures, cash control, stock ordering, MOS, cellar management including real ales. Also spent 3 months in a Kitchen Manager role.

Pub manager from September 2019 till February 2020. Responsible for managing a unit doing £26k average weekly sales with a team of 32.
Responsibilities included forecasting sales, P&L management, recruitment, training and disciplinary procedures, rota planning, health and safety, fire safety, managing KPI’s

Duty ManagerManaging staffOpening and closing the pub Cash controlTime and AttendanceMOSStock ordering Cellar managementTraining and developmentMaintenance and repairs

Started as a Bar Associate and promoted to Team Leader after 3 monthsSupervising staff membersDealing with complaintsInvolved in training of new staffRunning shifts in the absence of managerBanking and cash handling Training towards management e.g. using Aztec, T & A, cash, running shifts, kitchen checks, deliveries, stocks

Responsible for all front of house duties including serving customers at the bar, waiting tables and taking food orders.

During my time as an intern I gained knowledge and experience of how the venue was managed including the organisation of a number of events aimed at children. My main job role during the internship was that of an attendant. The main purpose of my role was to ensure that every customer had the best possible experience. My duties included welcoming guests, operating the amusements, attractions and AV equipment, opening and closing down the venue, entertaining children and setting up the party… Show more During my time as an intern I gained knowledge and experience of how the venue was managed including the organisation of a number of events aimed at children. My main job role during the internship was that of an attendant. The main purpose of my role was to ensure that every customer had the best possible experience. My duties included welcoming guests, operating the amusements, attractions and AV equipment, opening and closing down the venue, entertaining children and setting up the party areas ready for events. Show less

Whilst at university I worked for the Students Union in the marketing department. My main responsibilities were to promote the events and services that the Students Union offered to fellow students through a number of multi-media platforms and face to face contact. I also assisted in the development and implementation of the events themselves and participated in monthly staff meetings where I contributed to the development of future marketing strategies and campaigns.

I worked as a coach escort which involved escorting groups of children with disabilities to and from school. I was responsible for the supervision of large groups of children with varying degrees of disabilities to ensure there safety and well-being. I adapted my communication style to communicate to suit the situation and built a trusting relationship with the children, parents and other staff. I used my time management skills to ensure that we ran to schedule and used my creative thinking… Show more I worked as a coach escort which involved escorting groups of children with disabilities to and from school. I was responsible for the supervision of large groups of children with varying degrees of disabilities to ensure there safety and well-being. I adapted my communication style to communicate to suit the situation and built a trusting relationship with the children, parents and other staff. I used my time management skills to ensure that we ran to schedule and used my creative thinking and initiative to deal with unforeseen challenges. Show less

I worked as part of an event planning team on a project for The Performance Hub at the University of Wolverhampton. The projects aim was to increase the awareness of the company's offering as a commercial business to it's main target customer base. In order to this the team came up with the idea of organizing a business to business networking event to showcase the facilities the venue had to offer. I actively participated in all aspects of the planning process including concept… Show more I worked as part of an event planning team on a project for The Performance Hub at the University of Wolverhampton. The projects aim was to increase the awareness of the company's offering as a commercial business to it's main target customer base. In order to this the team came up with the idea of organizing a business to business networking event to showcase the facilities the venue had to offer. I actively participated in all aspects of the planning process including concept generation, idea proposal to the client, health and safety, Marketing and ticket sales, the execution of the event and post event evaluation. The areas that I was in charge of and had overall responsibility for was the marketing, including social media, online content and monitoring ticket sales. Show less

I worked on a project called 'Live and Loud' which was a Charity fundraising event which took the form of a Live Music Event. The main aims of the event were to raise money for charity and also to showcase the musical talents of people in the local area. The event had over 100 attendees and raised over £300 for charity. I was involved in all aspects of planning the events including concept generation, Venue sourcing, sourcing artists to perform and liaising with them, stealth and safety… Show more I worked on a project called 'Live and Loud' which was a Charity fundraising event which took the form of a Live Music Event. The main aims of the event were to raise money for charity and also to showcase the musical talents of people in the local area. The event had over 100 attendees and raised over £300 for charity. I was involved in all aspects of planning the events including concept generation, Venue sourcing, sourcing artists to perform and liaising with them, stealth and safety including risk assessments and marketing and ticket sales. Show less

In order to gain more experience and develop my skill set I volunteered at two children's rugby festivals. I offered excellent customer service by liaising with guests and dealing with queries in a professional and timely manner.At the second festival i was a Pitch Manger where U used my time management and organisation skills to ensure that matches ran to schedule and all the correct procedures were followed for example health and safety, safeguarding.

I worked as part of the kitchen team to ensure the smooth operation of the kitchen. My main duties were to ensure the general cleaning and cleanliness of the kitchen areas and maintaining health and safety hygiene standards. As I developed I also contributed to the preparation of food and in the front of house areas.