IT Product Manager- Oversee technical support across Product Shop Floor application.- Act as the overall application IT liaison for customers, IT community, and other constituents in and outside DuPont.- Lead operational, service quality, and work status meetings as they relate to product service delivery.- Work with the user community to develop service level agreements, assist in scoping functional enhancements, and manage expectations.- Coordinate all aspects of application changes or other changes that can affect service quality (communications, testing, training, change approvals, etc.).- Assume a key role in demand management and prioritization of processes as they relate to prioritizing, tracking, and implementing work requests.- Ensure processes and documentation are written and up to date to enable training, operational support, test scripts, problem-management, escalation, disaster recovery, root cause analysis, etc.- Serve as the primary application contact with IT community including DISO, business-facing IT leaders, vendors and 3rd parties to represent the Product Shop Floor application.- Participate in evaluating elements of the application’s life cycle and ever-evolving technology standards and business conditions.- Ensure that training is conducted as necessary so that users can fully understand existing/new configuration, business rules, and features.IT Service Delivery Supervisor- Manage and develop a team of IT professionals for success by providing guidance and respect through leadership.