Kristi Comvalius Email & Phone Number

Richmond, Virginia, United States

Develop strong business partnerships across Virginia Housing to provide process support including procedures, process mapping, controls mapping, strategic support, business process services, human capital development and technology. Assist business partners with both the identification and management of driving businesses process to achieve excellence. Provide thought leadership, research and consulting expertise to the business subject matter experts (to include workforce optimization, customer experience transformation, business process design and improvement, cost containment, and innovation opportunities). Provide intelligence to Leadership Team members on business opportunities and needs through facilitation, identification, research, use cases and other shared knowledge. Partner with the ePMO, Risk or other areas as applicable to support the business.

Richmond, Virginia Area

Develop, analyze, monitor, and maintain reporting within HR database for tracking cases related to complaints, consultation, appeals, and accommodations for root cause analysis and process improvement. Provide quality analysis that effectively evaluates the risks and controls related to teammate relations case tracking which are sufficiently supported in HR database. Implement new approaches to HR data analytics in identifying insights into the workforce for improvement opportunities, Execute quality assurance reviews to monitor case intake and closure process of Employee Relations Teammates

Manages a team of 37 teammates in GA, FL, and VA responsible for executing business control testing for 5 business segments across the Consumer Banking (Originations, Servicing, and Default)Evaluate current and proposed testing in response to emerging risks by assigning priority based on risksAssess resource capability and constraints to adopt proposed testing.Communicate testing changes to business management, Consumer Operations, Consumer Compliance, and Consumer ORMUpdate testing platforms and testing documentation as needed.Ensure CPP teammates are trained to execute changes in test plan.Coordinates results and trending information to ensure business segments are managing to acceptable risk rated metrics.Drives department managers toward continuous improvements while reducing expense and enhancing efficiencies.

Manages a large team responsible for quality reviews of collection calls, quality control testing for critical lending operational processes for the following business segments - Consumer Servicing, Consumer Default, and Dealer Finance Underwriting and Operations, and Consumer Lending Sales Center. Oversees policy and procedure governance for four business segments ensuring annual review adherenceEnsures quality and productivity standards are met and improvements are made where necessary. Continuously tracks productivity, performs best practices analysis, process improvement studies, organizational analysis, and service partnership agreements. Focus on workflow, client experience, reducing expense, and enhanced efficiency. Implement processes and develop test plans and metrics, partner with compliance and other internal areas to ensure all related requirements are integrated into processes as necessary.

Richmond, Virginia Area

Managed and implemented projects that address Regulatory initiatives for lines of business or corporate wide such as Consumer CFPB requirements and NMS mandates. Projects were highly complex and high impact. Project aimed at accomplishing broad, long-term objectives such as enhancing revenue, improving quality and/or efficiency, effecting cost savings, organization design, or implementing new initiatives.

Richmond, Virginia Area

Managed a team responsible for monitoring and testing state and investor changes. Ensure our lines of business are compliant with regulatory and investor servicing guidelines and follow state and federal laws. Provide support for internal and external exams including facilitation, inquiries and remediation plans and tracking of all corrective action plans through completion.

Richmond, Virginia Area

Responsible for managing all processes and projects related to implementing new Consumer Lending and Mortgage products specfic to servicing agreements, benchmarking other lenders/competitors, documenting best practices and post mortems, and providing a variety of process analysis and re-engineering services. Also, oversee all processes and projects related to maintaining adequate internal controls and facilitating a wide array of governance processes for Servicing and Operations.

Oversee and support the Warehouse Production Operations Division as it relates to departmental internal Quality testing as well as provide support to the Mortgage LOB's for adhoc compliance system monitoring. Manages 15 FTE's.

Oversee and support operations for Compliance activity performed by Corporate Compliance, SunTrust Audit Services, and Mortgage LOB's needing compliance QC support. Manage 6 FTE's and 25 contractors.

Business Project Analyst assigned to various corporate and divisional projects; Act as Lead and BA depending on scope of project. Act as Implementation Manager on system projects; Project Coordinator on departmental projects; Develop and write workflow procedures for projects as needed

Peformed business analyst work for banks going through mergers and acquisitions; completed a variety of tasks from project implementation to project completion

Started this company straight out of college; Worked in various areas from the refinance department to post closing; Next to Loan Servicing in the Training and Development area; Promoted to Telemortgage Ops Manager and finally to TeleMortgage Sales Manager