*Utilizes state-of-the-art instructional design techniques & strategies to develop scripts, storyboards, presentations, worksheets, job aids, assessments and evaluations.*collaborates w/ SME's to identify & determine learning needs & appropriate training elements & methods of delivery based on what end-users need to learn*Designs & develops content for e-learning/Web-based training, instructor-led & self-paced learning modalities*Develops & publishes interactive & engaging multimedia course content & instructional material for online delivery, including text, graphics, interactive elements, & rich media, using a variety of media & web content applications, audio, & video capture programs*Ensures the foundational competencies common to all programs of study ar appropriately integrated throughout the curriculum*Manages course development projects from inception to completion in accordance w/ instructional design principles*Determines, communicates, & manages scope of project, requirements, goals, & timeline*Demonstrates & utilizes effective needs analysis, project mgmt, course development & evaluation skills, as well as knowledge of how people learn & how to help them learn better*Revises, rewrites, & structures content & activities to shape it for learning needs*Adapts instsructional materials & creates media to support learning*Produces training videos that demonstrate product features, & develops new-feature tours & prompts that will be embedding in the user interface*Evaluates the results of training programs & modifies future programs to better meet training goals*Researches & maintains an understanding of teaching methods & tools*Pursues & utilizes knowledge of emerging technologies, tools, & trends in education & learning strategies*Facilitates train the trainer programs

*Supports and lead BSE staff at corporate and branch levels with the development, coordination and maintenance of sourcing strategies relative to specific customer agreements and other major business changes utilizing most appropriate system resources and tools. This includes a focus of customer specific sourcing strategy development relative to proposals, implementations and regular sourcing and costing maintenance.*Supports and lead the identification and implementation of cost savings in conjunction with the appropriate branch personnel achieved through aggregation efforts for collection and reporting purposes as required by Alliance customer contracts and the company.*Negotiates supplier pricing and sourcing terms with an objective to ensure competitive costs for BSE's Alliance customers*Works closely with Alliance Pricing team along with the Marketing dept to identify potential Alliance cost savings and appropriate sourcing strategies.*Works closely with Supply Chain Services and branch staff to identify and understand customer specific sourcing mgmt needs.*Works closely with Pricing Specialists and appropriate BSE mgmt to understand and integrate the sourcing tools being used internally with trends in Alliance customer sourcing mgmt requirements.*Analyzes large datasets and make recommendations to Analysts, branches, etc.

• Develop weekly bulletin, monthly calendar and newsletter • Record & manage parish activities such as Constitutions/Bylaws, Memberships, Baptisms, First Communion, Confirmation, Weddings and Funerals• Act as a liaison and facilitate communications between the pastor, councils and parish• Perform annual reporting for parish

*Provide sales support to the Sales team. *Serve as lead for implementation and technical resources of Customer Relationship Management.*Perform periodic and end of year maintenance on CRM database*maintain data & report accuracy*Troubleshoot errors within CRM*Identify and coordinate needed changes of software functionality to meet ongoing business needs.*Develop & monitor process flows that support Grower Services, Retail Sales, Dealer and Territory Sales Team*Maintain tracking systems such as inventory, business plans & prospect campaigns*Assist in execution of Dealer & Customer events*Provide reports to increase effectiveness of marketing programs*Develop and manage Business Continuation Process*Manage DOT requirements for CDL and drivers*Provide onboarding training to new Sales team members and Sales Support team*Supervise Admin and Sales Support Team

• Collaborated with Business Units/Functions, Operational Excellence Team, Service Owners and End Users • Developed a plan to implement and integrate new or additional services• Documented processes, created work flows and prepared training • Coordinated technology requirements, system setups and reporting requirements• Developed reports and measurements for internal purposes (Billing, Service Level Agreements & metrics)• Assessed risks and controls• Trained Change Management training throughout all departments• Developed and managed Disaster Recovery Plan throughout all departments

• Responsible for supervision, performance management, career development and salary administration• Determined appropriate staffing levels, conducted interviews and hiring process• Provided daily training, coaching and mentorship for 17 team members• Communicated goals, performed report analysis including team productivity and trending• Implemented processes, policies, strategies and procedures for team efficiencies• Managed employee issues, team communication and troubleshooting• Drove process improvement ideas and reviewed for process efficiencies• Acted as a liaison and facilitated communications across teams, Business Units and Administration functions

• Coordinated training activities with various stakeholders such as Subject Matter Experts (SMEs) and End Users• Communicated, trained and assisted employees thru Change Management process of awareness, understanding, collaboration, commitment and advocacy• Worked with various stakeholders and SMEs to document processes and create work flows• Coordinated and managed cutover activities for applicable teams• Created project plans consisting of multiple tasks, deadlines and deliverables• Created weekly scorecards, attendance records and surveys to keep the projects moving forward and to determine where employees needed further assistance

*Prepare claims for entry (prescreening & supplements)*Coordinate other insurance or Medicare payments*Meet minimum acceptable accuracy and timeliness standards*Determine appropriate steps to process professional claims (why holding, what further information is needed, etc)*Reference adjudication on-line screens to see how to process the claim and follow the instructions*Analyze and interpret past claims history*Make the final decision to pay, transfer or reject the claim*Utilize the on-line Correspondence Control system by retrieving data to analyze and interpret information needed by subscribers*Access the automated benefit matrix*Maintain timeliness accuracy standards of claims processing*Be a team player by utilizing the skills learned in Working, Leading Teams and Frontline Leadership*Share ideas for process improvements and communicate openly with teammates*Provide assistance and service to all customers (internal and external) utilizing effective communication skills

Other positions while at Branick Industries were:ReceptionistEngineering Department AssistantDuties:*create itineraries, weekly sales reports, delinquent customers, insurance reports*Prepare material for Trade Show (ITRA, NTDRA & Industry Week)*Prepare invoices, sales tax (State & Federal) reports*Provide support to Management, Manufacturing and Salesmen*Assist in producing product flyers*Prepare proper documentation for all shipments including Export shipments*Document registration warranty cards for manufactured tools*Manage & reconcile petty cash*Assist with product liability cases