Kristi Smith Email & Phone Number

Customer Service Leader | Quality Assurance Professional | Business Analyst | Call Center LeadershipWith over 20 years of dedicated experience in customer service, I have honed my skills in delivering exceptional service and fostering positive customer relationships. My journey has taken me through various roles, including Assistant Manager, Team Lead Manager, and Call Center Manager, where I developed a deep understanding of the intricacies of service delivery and operational excellence.For the past 15 years, I’ve taken on leadership roles that have allowed me to mentor and inspire teams to achieve their best. As a Workforce Management Manager, I optimized resource allocation and scheduling, ensuring our teams are equipped to meet customer needs efficiently. My expertise in Quality Assurance has empowered me to implement standards that elevate service quality and drive continuous improvement.In addition, my analytical skills as a Business Analyst enable me to leverage data-driven insights, ensuring strategic decision-making that aligns with business goals. I am passionate about fostering a culture of collaboration and innovation, always seeking ways to enhance the customer experience and streamline processes.I thrive in dynamic environments and am committed to building strong teams that deliver outstanding results. Let’s connect and explore how we can create impactful customer experiences together!

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  California State University-San Bernardino

  Paralegal