Kristi Thng Email & Phone Number

San Jose, Ca

San Jose, Ca

San Francisco, Ca

• Managed in-house fulfillment team of 3 direct reports for all ecommerce orders, marketing sends, and inventory.• Managed return authorizations and deductions with all retail partners, utilizing data to forecast and resell usable units on ecommerce.• Identified over-charge in duties and worked with customs brokers to recoup $35K+ during the first month of hire.• Drove $100K+ in weekly revenue by managing B2B orders from retailers.• Onboarded 3 new retail partners, EDI implementation-inclusive.• Managed 3rd party warehouses to fulfill Sephora orders globally.• Managed imports, exports, and domestic freight to meet 5 product launches.• Created monthly budgets for company-wide shipping costs. Flagged non-use of free-trade agreement, recouping $1K+ in Merchandise Processing Fees annually.• Negotiated import shipping rates down by 20%+ during the pandemic spike.

San Francisco, Ca

• Acting Client Solutions Manager: managed forecasting, KPIs, and financials. Focused on growing share and onboarding of new Enterprise clients.• Led quarterly business reviews.• Managed $2M (annual net revenue) book of business and grew share of wallet by 20% in one quarter.• Mentored two Client Solutions Associates, providing commercial strategy and supply chain insights.• Interviewed candidates for the Client Solutions Associate and Supply Chain Operations Associate roles. 95% of approved candidates were hired.

San Francisco, Ca

• Promoted from Global Operations Associate, with added commercial strategy responsibilities.• Led quarterly business reviews to executive-level clients.• Provided time- and cost-saving initiatives for clients' supply chains, resulting in an average of 50% in time savings and average cost savings of $20K.• Onboarded new clients, provided demos, and handled trials of new Mid-Market clients.• Created a mentorship program in the Global Operations org in San Francisco.• Mentored 5 associates within my team.• Interviewed candidates for the Global Operations Associate role. 90% of approved candidates were hired.

San Francisco, Ca

• Managed client shipments end-to-end, driving process improvements internally and externally.• Created Ops processes and SOPs as part of Flexport's pilot export program.• Managed Flexport's largest Customs-only client: defined processes for smooth execution and created relevant SOPs to ensure success.

San Bruno, Ca

• Managed return-to-vendor and vendor billing claims. Reduced payback rate by 5%, meeting team objective.• Raised data feed errors and user experience concerns to management, contributing to the enhancement plan of the new returns center processing system. • Assisted in system management, reducing processing and billing errors.• Provided reports and analyses, on audits of discrepancy claims, on a regular basis for management review.• Assisted in drop-ship vendor onboarding and contracts. Attended bi-weekly onboarding meetings to educate vendors on the returns process, and addressed inquiries in regards to returns.• Established relationships with vendors, minimizing complaints, escalations, and overall disputes.• Streamlined the claims process for both internal and external parties. Created and updated corresponding Standard Operational Procedures.

South San Francisco, Ca

• Promoted from Operations Specialist within 3 months of joining the company.• Coordinated with all departments to ensure new customers were fully on-boarded from system integration, operational procedures, customer service support, and billing.• Founded, negotiated, maintained current most cost-saving subcontractor, reducing the company’s cost by 50%.• Created and implemented numerous standard operational procedures across all gateways in the U.S.• Assisted in opening the two largest U.S. export hubs by planning layout, equipment, and procedures for daily usage.• Led U.S. operational audits to ensure processes created were fully executed across all hubs. • Trained 50+ employees on operational procedures, reports, systems, and invoice processing, with refresher sessions provided whenever new processes were created.• Provided cost analyses and reports for management review, in regards to direct and indirect company costs.

South San Francisco, Ca

• Prepared and analyzed 200+ clearance, checkpoint, and expense reports, for overseas HQ review, in order to help U.S. region meet daily KPIs.• Investigated and troubleshot flight clearance issues, manifest submission issues, and issues regarding daily U.S. inbound shipments.• Assisted in cleansing and submitting daily manifests, as dictated by U.S. Customs.• Assisted in customs affairs by retrieving POA and revised commercial invoices, as well as communicating with brokerage to ensure shipments were cleared from customs in a timely manner.• Verified and submitted 1,000+ pickup, delivery, and linehaul invoices from subcontractors.• Utilized basic Python functions to assist in the maintenance of our operations database.• Utilized MySQL to address queries regarding daily U.S. inbound shipments.

Bachelor Of Arts (Ba), Economics

Bachelor Of Arts (Ba), Communication

High School Diploma