Quality assurance paralegal for discovery services with a focus on the production of documents. Supervised an offshore team of agents remotely.

Investigated facts and reviewed relevant issues necessary to determine causation, damages, and extent of injuries. Functioned as a point of contact for clients and liaison between parties. Drafted correspondence, letters of protection and other legal instruments. Performed legal research using electronic databases. Ordered, organized and reviewed medical records.

Acted as a liaison between court administration, clerks, clients, and attorneys to assist in the scheduling of case related events, filing of pertinent documents, and general correspondence, in addition to performing various administrative tasks. Worked on vast caseload, including but not limited to, personal injury, worker's compensation, and family law.

Demonstrated knowledge of store products and services to assist customers, while prioritizing to meet and exceed expectations.