Kristian Watson Email & Phone Number

Durham, England, United Kingdom

Working in the busy Technology Solutions sector of the company to deliver projects to customers. Working throughout the project lifecycle from a pre-sales position, throughout delivery and completion.

Working for a busy MSP and Cloud Computing provider. Extensive use of technologies such as VMWare, Microsoft RDS, Cisco Meraki and Nimble Storage. Responsible for escalation of first/second line issues as well as on-site deployments. Experience in architecting networked systems from the ground up, deploying and installing on site as well as follow up maintenance & support. In-house subject matter expert for Cisco Meraki and 3CX VOIP technologies. Currently holding 3CX Intermediate Certification. Experience of deploying and managing both on-premise and hosted VOIP systems.

Sunderland, United Kingdom

In August 2015 I joined Apollo Medical, supporting with the rollout of their bespoke secure data extraction software within NHS GP Practices. My main role involved gaining an understanding of the package as a whole, based upon SQL, and to support the installation rollout across many GP Practices throughout the country. As well as providing software support to client sites and performing several critical in-house support tasks daily.Over time I have taken on extra roles and responsibilities, bringing my own initiative to the role – providing several methods to boost installation figures and in turn, profits. I have also been responsible for training and supporting new members of staff assisting with the rollout.

Durham, United Kingdom

I joined Omnicom in June 2014 as a Support Technican/Systems Engineer. The role involved supporting various Primary Schools across the Gateshead area as well as numerous businesses across the North East. Duties involved 1st line helpdesk work. Logging tickets and providing support to end users where needed. The role also saw a lot of use of Meraki MDM to manage large deployments of iPads across schools, as well regularly physically repairing equipment & rolling out equipment refreshes. Extensive use of Norton Ghost to image large batches of PCs/Laptops at a time.

Peterlee

After 8 months as a first line support agent I was promoted to an A&O hardware dispatcher where my main duties and responsibilities include auditing cases and ensuring that the correct information and troubleshooting is present, acting as a liaison between the help desk and on-site engineers, acquiring and updating cases to ensure they stay within the SLA and advising on where more troubleshooting could be performed.I was commended for my efforts in this role by my peers and was nominated for January 2014's Employee of the Month, which I subsequently won.

Peterlee

As part of a busy service desk I was responsible for being the first point of contact for users for both on a hardware and software issues. The role required me to think logically, clearly and push my problem solving skills to their limit. During my time at HP I have managed to communicate several new fixes and procedures to the desk, many of which I was commended by management for. After my first month I exceeded my expected performance targets; the quality of my call handling and case management averaged between 90-100% and I was 3 minutes higher on my average call handling time than expected. This proved that I excelled in communicating technical information effectively and when logging jobs via the service management software I was also able to demonstrate my technical writing skills.The role allowed me gain experience using Active Directory, Microsoft Server 2008, Safecom Administrator, Citrix and Secure VPN.

Built rapport with clients, provided a safe and secure environment for clients to enjoy their visit. Was responsible for adhering to several laws and regulations including legal drinking age and also fire regulations. Required to deal with difficult and sometimes hostile clients in non-confrontational manner.

Bachelor Of Science (Bsc), Applied Computing

Ccna Exploration, Computer Systems Networking And Telecommunications, Merit

Foundation Degree, Computing And Networking, Merit

Gcse, C And Above In All Subjects. Bb In Ict (Double Award)