Kristi Doan Email & Phone Number

Los Angeles Metropolitan Area

Americas Region - USA, Canada, Brazil (2023) • Support: Cegid Retail, JIRA, MS365, Ayden, TeamViewer and Cisco Meraki Network devices.• Store support portfolio of 50+ stores and head offices within the Americas region.• Create and update documents within Confluence.• Systems administrator- user access and permissions utilizing Active Directory. • Image and set up point of sales (POS).• Assign and deploy autopilot via Intune for head office user laptops and store devices. • Configure and troubleshoot Cisco Meraki networks for new and existing stores.• Closely work with store design to uphold and execute ICT and retail system standards for new store openings.

• Support order management and complex scheduling needs for all orders that flow through Enjoy (US& Canada).• Serve as a liaison between multiple facets within the company via Slack and Zendesk, while reinforcing policy from our partners to field leadership and Experts. • Work with and troubleshoot complex internal system processes to identify issues that need to be escalated to Engineering.• Collect data to support system changes to best support the end-user.

Costa Mesa, California, United States

• Recreate an Apple, Samsung, Android, and/or AT&T experience within the client’s address; Stay up to date with trends, technology, and partner services.• Offer personalized solutions to fit the Enjoyer’s lifestyle; analyze and advise change(s) to cellular bill.• Provide expertise to new Experts as a “Support Expert.” Facilitate regional sales training to boost market revenue. • Advance comprehension of AT&T’s OPUS (one-point universal system), management and point-of-sale device.

Brea, Ca

• Plan, manage, and design content for social media outlets• Assess media analytics to measure user engagement.• Develop incentives to increase retention rate and create brand awareness• Building relationships with influencers and brands for collaborations• Constructing responses to email and media platforms in a timely manner on behalf of management; reporting to management feedback based on customers' feedback and business partnerships.

Costa Mesa, Ca

Counter: Estée Lauder • Set and achieve sales goals• Learn trends and upcoming products; maintain product knowledge through ELX learning program• Build lasting relationships with customers; maintaining communication on upcoming events• Open Nordstrom Rewards program accounts; credit and reward accounts• Maintain presentation of visual displays and restock merchandise• Merchandising displays, price markdowns, merchandise transfers• Operate and process transactions through a point-of-sale system (POS)• Kept work areas and tools clean and properly sanitized to minimize risk and cross-contamination

Palo Alto, Ca

• Supportive ADM (assistant department manager) role; shadowed assistant department managers and department manager• Specialized in selling Home, Fashion and Fine Jewelry, and Accessory goods.• Shadowed various departments throughout the store. I.E. Inventory control, fulfillment, service bar, men's shoes, visuals... etc • Assist guests with finding products and answer questions/concerns.• Opened credit and reward accounts.• Merchandised and maintained presentation of visual displays and restock merchandise.

• Operated and processed transactions through mobile• Assisted guests with finding products and answer questions/concerns• Opened credit and reward accounts• Maintained presentation of visual displays and restock merchandise in the men, women, and children's department

Irvine, California

• Researched before covering an event and/or subject for background information• Interview interviewee(s) based on topic researched prior• Edited audio using Adobe Premiere• Took action shots with a digital single-lens reflex camera (DSLR) of event and/or subject

Anaheim, California

• Operated and processed transactions through a point-of-sale system (POS)• Maintained presentation of visual displays and restocking merchandise• Assisted guests with finding products and answering questions• Handled cash and recording daily transactions• Aided in daily guest service operations to maintain safety protocols for guests• Operated embroidery machines (Brother and Barudan)

Sacramento, California Area

• Primarily styled both men and women for everyday wear and special occasions• Stayed up to date on trends and incorporated current trends and the guest's personal style• Basic retail tasks: operated and processed transactions. Maintained and handled inventory.• Worked in a fast-paced retail environment; the store is a "top 100" store in the country• Ranked as a top-selling stylist; trained new associates and ran sale segments

Sacramento, California Area

• Wrote in: News, Sports, Features, and Opinions for the student paper.• Posted and ran Twitter and Issuu page• Created page layouts with Adobe InDesign• Played a role in the public relations team; wrote press releases and coordinated publicity events• Created and coordinated community service and social events on behalf of the student body government

Sacramento, California Area

• Wrote Press Releases• Coordinated publicity events

Bachelor Of Arts - Ba, Literary Journalism, Film And Media Studies

Activities and Societies: New University, Anteater TV

Journalism

Activities and Societies: The CRC Connection